LM
Lerato M
1 reviews | Active since Feb 2019
30 Mar 2020, 13:18
Claim during lock down
I have been with Tbfs for 2 years now, I have covered a family member and now I'm trying to to get hold of them to claim but there is no answer. I know it's lock down but they fall under essential services, since yesterday I lost 300r on airtime trying to get hold of them. I've send emails no luck tbfs service sucks big time and my colleague warned me about them.
Helpful (0)
Replies (12)0
Replies (12)
The BEST Funeral Society (TBFS)'s replyOfficial
30 Mar 2020, 14:43Dear Lerato
We apologise for the inconvenience. We are providing services remotely and have experienced a few glitches with setting up for full services. We apologise for this. Please provide us with:
Your Cellphone Number, The policy number and ID number of the main member.
We apologise for the inconvenience. We are providing services remotely and have experienced a few glitches with setting up for full services. We apologise for this. Please provide us with:
Your Cellphone Number, The policy number and ID number of the main member.
Best regards,
The BEST Funeral Society (TBFS)'s reply30 Mar 2020, 14:43
Official
Dear Lerato
We apologise for the inconvenience. We are providing services remotely and have experienced a few glitches with setting up for full services. We apologise for this. Please provide us with:
Your Cellphone Number, The policy number and ID number of the main member.
We apologise for the inconvenience. We are providing services remotely and have experienced a few glitches with setting up for full services. We apologise for this. Please provide us with:
Your Cellphone Number, The policy number and ID number of the main member.
Best regards,
LM
Lerato M's updateReviewer Update
30 Mar 2020, 14:46***, *** policy number n I'd number ***.
LM
Lerato M's update30 Mar 2020, 14:46
Reviewer Update
***, *** policy number n I'd number ***.
The BEST Funeral Society (TBFS)'s replyOfficial
30 Mar 2020, 14:51Dear Lerato
I cannot seem to see your full details.
May I please have your email address.
Alternatively, you can send us your cellphone number, policy number and main member's ID to ***.
I cannot seem to see your full details.
May I please have your email address.
Alternatively, you can send us your cellphone number, policy number and main member's ID to ***.
Best regards,
The BEST Funeral Society (TBFS)'s reply30 Mar 2020, 14:51
Official
Dear Lerato
I cannot seem to see your full details.
May I please have your email address.
Alternatively, you can send us your cellphone number, policy number and main member's ID to ***.
I cannot seem to see your full details.
May I please have your email address.
Alternatively, you can send us your cellphone number, policy number and main member's ID to ***.
Best regards,
The BEST Funeral Society (TBFS)'s replyOfficial
30 Mar 2020, 15:29Dear Lerato
We have been informed that your outstanding documents have been sent to our claims team, to finalise the claim. Once again, we apologise if you struggeled to get through to us. We are doing our best to assist all our clients under the lockdown circumstance.
Regards,
Mpho Ndlangamandla
We have been informed that your outstanding documents have been sent to our claims team, to finalise the claim. Once again, we apologise if you struggeled to get through to us. We are doing our best to assist all our clients under the lockdown circumstance.
Regards,
Mpho Ndlangamandla
Best regards,
The BEST Funeral Society (TBFS)'s reply30 Mar 2020, 15:29
Official
Dear Lerato
We have been informed that your outstanding documents have been sent to our claims team, to finalise the claim. Once again, we apologise if you struggeled to get through to us. We are doing our best to assist all our clients under the lockdown circumstance.
Regards,
Mpho Ndlangamandla
We have been informed that your outstanding documents have been sent to our claims team, to finalise the claim. Once again, we apologise if you struggeled to get through to us. We are doing our best to assist all our clients under the lockdown circumstance.
Regards,
Mpho Ndlangamandla
Best regards,
The BEST Funeral Society (TBFS)'s replyOfficial
06 Apr 2020, 11:58Good Day Lerato
We cannot seem to work out your last response. Please advise how we can assist. Please confirm if you have received payment of your claim.
We cannot seem to work out your last response. Please advise how we can assist. Please confirm if you have received payment of your claim.
Best regards,
The BEST Funeral Society (TBFS)'s reply06 Apr 2020, 11:58
Official
Good Day Lerato
We cannot seem to work out your last response. Please advise how we can assist. Please confirm if you have received payment of your claim.
We cannot seem to work out your last response. Please advise how we can assist. Please confirm if you have received payment of your claim.
Best regards,
LM
Lerato M's updateReviewer Update
06 Apr 2020, 12:35I haven't received payment.
LM
Lerato M's update06 Apr 2020, 12:35
Reviewer Update
I haven't received payment.
The BEST Funeral Society (TBFS)'s replyOfficial
06 Apr 2020, 12:44Good Day Lerato
Payment was made on 02/04/2020 to the Capitec account.
Payment was made on 02/04/2020 to the Capitec account.
Best regards,
The BEST Funeral Society (TBFS)'s reply06 Apr 2020, 12:44
Official
Good Day Lerato
Payment was made on 02/04/2020 to the Capitec account.
Payment was made on 02/04/2020 to the Capitec account.
Best regards,
LM
Lerato M's updateReviewer Update
06 Apr 2020, 13:25I didn't give you my capitec account and there's no payment from you guys on my capitec account, there is no payment made.
LM
Lerato M's update06 Apr 2020, 13:25
Reviewer Update
I didn't give you my capitec account and there's no payment from you guys on my capitec account, there is no payment made.
The BEST Funeral Society (TBFS)'s replyOfficial
06 Apr 2020, 15:48Good Day Lerato
I have gone into your policy and I looked at the documents provided. The claim forms provided gave a capitec bank account.
I have gone into your policy and I looked at the documents provided. The claim forms provided gave a capitec bank account.
Best regards,
The BEST Funeral Society (TBFS)'s reply06 Apr 2020, 15:48
Official
Good Day Lerato
I have gone into your policy and I looked at the documents provided. The claim forms provided gave a capitec bank account.
I have gone into your policy and I looked at the documents provided. The claim forms provided gave a capitec bank account.
Best regards,
LM
I got my payment thank you, on my nedbank account. It was a struggle thou????
Lerato M's updateReviewer Update
06 Apr 2020, 16:49I got my payment thank you, on my nedbank account. It was a struggle thou????
LM
Lerato M's update06 Apr 2020, 16:49
Reviewer Update
I got my payment thank you, on my nedbank account. It was a struggle thou????
The BEST Funeral Society (TBFS)'s replyOfficial
06 Apr 2020, 17:01Good Day Lerato
We use Nedback for EFT payments. The claim was paid into a Capitec account. We sent the proof of payment to your email. Thank you for the confirmation of payment.
We use Nedback for EFT payments. The claim was paid into a Capitec account. We sent the proof of payment to your email. Thank you for the confirmation of payment.
Best regards,
The BEST Funeral Society (TBFS)'s reply06 Apr 2020, 17:01
Official
Good Day Lerato
We use Nedback for EFT payments. The claim was paid into a Capitec account. We sent the proof of payment to your email. Thank you for the confirmation of payment.
We use Nedback for EFT payments. The claim was paid into a Capitec account. We sent the proof of payment to your email. Thank you for the confirmation of payment.
Best regards,
LM
Lerato M's updateReviewer Update
06 Apr 2020, 17:19Thank you.
LM
Lerato M's update06 Apr 2020, 17:19
Reviewer Update
Thank you.