HT
Hlengiwe T
1 reviews | Active since Apr 2020
08 Apr 2020, 13:44
Calls are not answered
I have been calling and no answer. I would like to know the progress on my refund request.
Helpful (0)
Replies (5)0
Replies (5)
The BEST Funeral Society (TBFS)'s replyOfficial
08 Apr 2020, 14:44Dear Hlengiwe
Please be advised that we are experiencing very high call volumes.
Kindly provide us with your policy number.
Thank you.
Please be advised that we are experiencing very high call volumes.
Kindly provide us with your policy number.
Thank you.
The BEST Funeral Society (TBFS)'s reply08 Apr 2020, 14:44
Official
Dear Hlengiwe
Please be advised that we are experiencing very high call volumes.
Kindly provide us with your policy number.
Thank you.
Please be advised that we are experiencing very high call volumes.
Kindly provide us with your policy number.
Thank you.
The BEST Funeral Society (TBFS)'s replyOfficial
08 Apr 2020, 15:37Dear Hlengiwe
Thank you. We will revert to you shortly.
Thank you. We will revert to you shortly.
The BEST Funeral Society (TBFS)'s reply08 Apr 2020, 15:37
Official
Dear Hlengiwe
Thank you. We will revert to you shortly.
Thank you. We will revert to you shortly.
The BEST Funeral Society (TBFS)'s replyOfficial
09 Apr 2020, 09:26Dear Hlengiwe
We are currently awaiting feedback from the Refunds Department. Kindly be advised that we are working remotely, with skeleton staff during the lockdown. We are doing our best to get back to you soonest. We thank you for your patience.
We are currently awaiting feedback from the Refunds Department. Kindly be advised that we are working remotely, with skeleton staff during the lockdown. We are doing our best to get back to you soonest. We thank you for your patience.
The BEST Funeral Society (TBFS)'s reply09 Apr 2020, 09:26
Official
Dear Hlengiwe
We are currently awaiting feedback from the Refunds Department. Kindly be advised that we are working remotely, with skeleton staff during the lockdown. We are doing our best to get back to you soonest. We thank you for your patience.
We are currently awaiting feedback from the Refunds Department. Kindly be advised that we are working remotely, with skeleton staff during the lockdown. We are doing our best to get back to you soonest. We thank you for your patience.
The BEST Funeral Society (TBFS)'s replyOfficial
09 Apr 2020, 09:49Dear Hlengiwe
We understand your frustration and are working on the problem. This matter was received by the Complaints Department yesterday. Please give us an opportunity to investigate and find a solution for you. As previously advised, we are experiencing challenges due to the lockdown but we will revert soonest.
We understand your frustration and are working on the problem. This matter was received by the Complaints Department yesterday. Please give us an opportunity to investigate and find a solution for you. As previously advised, we are experiencing challenges due to the lockdown but we will revert soonest.
The BEST Funeral Society (TBFS)'s reply09 Apr 2020, 09:49
Official
Dear Hlengiwe
We understand your frustration and are working on the problem. This matter was received by the Complaints Department yesterday. Please give us an opportunity to investigate and find a solution for you. As previously advised, we are experiencing challenges due to the lockdown but we will revert soonest.
We understand your frustration and are working on the problem. This matter was received by the Complaints Department yesterday. Please give us an opportunity to investigate and find a solution for you. As previously advised, we are experiencing challenges due to the lockdown but we will revert soonest.
The BEST Funeral Society (TBFS)'s replyOfficial
14 Apr 2020, 12:39Good morning Hlengiwe
Please be advised that the refund is awaiting final signoff and will then be sent for payment.
Please be advised that the refund is awaiting final signoff and will then be sent for payment.
The BEST Funeral Society (TBFS)'s reply14 Apr 2020, 12:39
Official
Good morning Hlengiwe
Please be advised that the refund is awaiting final signoff and will then be sent for payment.
Please be advised that the refund is awaiting final signoff and will then be sent for payment.