OP
Ompolokile P
1 reviews | Active since Dec 2013
06 Sept 2023, 10:57
BAD SERVICE
Bad!Bad!Bad! service from TBFS funeral society, It has been 72 hours since I have lodged my claim and to date I have not received payment, for a service provider that needs to give one peace of mind in time of grieving TBFS is rubbing a salt onto an open wound. Firstly I sent documents and they advised that they haven’t received my documents but I received an automated response that they received my documents and I resent my documents. Half the time their call centre consultants are not unavailable and finally when you get through to somebody no one is taking accountability to resolve issues. Also premiums goes up but the cover remains at a fixed amount.
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Replies (2)0
Replies (2)
The BEST Funeral Society (TBFS)'s replyOfficial
06 Sept 2023, 11:04Dear Mr. Phale We refer to the complaint received and regret that the services provided did not meet your expectations. Kindly note that we will investigate the circumstances pertaining to your complaint and will provide feedback as soon as possible. We trust you find the aforementioned in order.
Regards,
Complaints Department
Regards,
Complaints Department
The BEST Funeral Society (TBFS)'s reply06 Sept 2023, 11:04
Official
Dear Mr. Phale We refer to the complaint received and regret that the services provided did not meet your expectations. Kindly note that we will investigate the circumstances pertaining to your complaint and will provide feedback as soon as possible. We trust you find the aforementioned in order.
Regards,
Complaints Department
Regards,
Complaints Department
The BEST Funeral Society (TBFS)'s replyOfficial
06 Sept 2023, 12:27Dear Mr. Phale
We can confirm that the claim is sent for payment.
Apologies for the inconvenience caused.
Regards,Complaints Department
We can confirm that the claim is sent for payment.
Apologies for the inconvenience caused.
Regards,Complaints Department
The BEST Funeral Society (TBFS)'s reply06 Sept 2023, 12:27
Official
Dear Mr. Phale
We can confirm that the claim is sent for payment.
Apologies for the inconvenience caused.
Regards,Complaints Department
We can confirm that the claim is sent for payment.
Apologies for the inconvenience caused.
Regards,Complaints Department