RC
Reinhardt C
1 reviews | Active since Aug 2014
01 Mar 2022, 12:20
Bad Customer Service
bogus call center, no managers available when requested, I have been paying this policy for years and I now wish to remove or edit the policy, its tedious and not customer focused, agent should be trained to respect clients on the phone and not interrupt them when speaking, really bad experience I now wonder how will my family struggle to claim???
Helpful (0)
Replies (5)0
Replies (5)
The BEST Funeral Society (TBFS)'s replyOfficial
01 Mar 2022, 13:26Dear Mr. Collin,
We refer to your complaint received and regret that the services provided did not meet your expectations. Kindly note that we will address the matter with the agent involved in order to avoid a reoccurrence of similar natured complaints. Please note that our Complaints Officer will contact you shortly.
Kindly accept our sincerest apology for the inconvenience experienced.
Kind Regards,
Complaints Team.
We refer to your complaint received and regret that the services provided did not meet your expectations. Kindly note that we will address the matter with the agent involved in order to avoid a reoccurrence of similar natured complaints. Please note that our Complaints Officer will contact you shortly.
Kindly accept our sincerest apology for the inconvenience experienced.
Kind Regards,
Complaints Team.
The BEST Funeral Society (TBFS)'s reply01 Mar 2022, 13:26
Official
Dear Mr. Collin,
We refer to your complaint received and regret that the services provided did not meet your expectations. Kindly note that we will address the matter with the agent involved in order to avoid a reoccurrence of similar natured complaints. Please note that our Complaints Officer will contact you shortly.
Kindly accept our sincerest apology for the inconvenience experienced.
Kind Regards,
Complaints Team.
We refer to your complaint received and regret that the services provided did not meet your expectations. Kindly note that we will address the matter with the agent involved in order to avoid a reoccurrence of similar natured complaints. Please note that our Complaints Officer will contact you shortly.
Kindly accept our sincerest apology for the inconvenience experienced.
Kind Regards,
Complaints Team.
RC
Reinhardt C's updateReviewer Update
01 Mar 2022, 13:30why are you spelling my Surname incorrectly?
RC
Reinhardt C's update01 Mar 2022, 13:30
Reviewer Update
why are you spelling my Surname incorrectly?
The BEST Funeral Society (TBFS)'s replyOfficial
01 Mar 2022, 13:38Dear Mr. Collins,
Kindly accept our apology for the oversight regarding your surname.
Kind Regards,
Complaints Team
Kindly accept our apology for the oversight regarding your surname.
Kind Regards,
Complaints Team
The BEST Funeral Society (TBFS)'s reply01 Mar 2022, 13:38
Official
Dear Mr. Collins,
Kindly accept our apology for the oversight regarding your surname.
Kind Regards,
Complaints Team
Kindly accept our apology for the oversight regarding your surname.
Kind Regards,
Complaints Team
RC
Reinhardt C's updateReviewer Update
01 Mar 2022, 13:43you guys are supposed to be our custodians when we not there anymore, why am I worrying that you will not be able to fulfill that responsibility
because of oversight issues?
because of oversight issues?
RC
Reinhardt C's update01 Mar 2022, 13:43
Reviewer Update
you guys are supposed to be our custodians when we not there anymore, why am I worrying that you will not be able to fulfill that responsibility
because of oversight issues?
because of oversight issues?
The BEST Funeral Society (TBFS)'s replyOfficial
01 Mar 2022, 16:34Dear Mr. Collins,
Previous correspondence has reference.
At TBFS, quality care for our customers is our number one concern and we work tirelessly in making the claim process as easy as possible for you or your loved ones. We truly apologise for the inconvenience experienced.
Kind Regards,
Complaints Team
Previous correspondence has reference.
At TBFS, quality care for our customers is our number one concern and we work tirelessly in making the claim process as easy as possible for you or your loved ones. We truly apologise for the inconvenience experienced.
Kind Regards,
Complaints Team
The BEST Funeral Society (TBFS)'s reply01 Mar 2022, 16:34
Official
Dear Mr. Collins,
Previous correspondence has reference.
At TBFS, quality care for our customers is our number one concern and we work tirelessly in making the claim process as easy as possible for you or your loved ones. We truly apologise for the inconvenience experienced.
Kind Regards,
Complaints Team
Previous correspondence has reference.
At TBFS, quality care for our customers is our number one concern and we work tirelessly in making the claim process as easy as possible for you or your loved ones. We truly apologise for the inconvenience experienced.
Kind Regards,
Complaints Team