TJVR
Travis Janse Van Rensburg
1 reviews | Active since Feb 2020
05 Jul 2021, 16:29
Would recommend working with an independent consultant if you want good communication
I've had a fairly poor first experience to date.
Two consultants trying to talk me through your platform with little success. I see you pointing the finger at SARS but I'm able to easily log into their services which makes me think the issue is on your end.
Your consultants slap together generic templated responses and take forever to respond.
I have had much smoother experiences with independent consultants who charge slightly more. My fault for being cost-conscious and thinking it might be quicker/easier using your platform.
It would be great if one of your team members could reach out?
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Replies (2)0
Replies (2)
TaxTim's replyOfficial
05 Jul 2021, 17:19Hi Travis. Im sorry to hear that you have had a bad experience, we are indeed having connection issues. We have no problem logging on your behalf and submitting the tax return manually until the bug is fixed. Unfortunately the backlog of manual submissions due to this error is affecting our delivery and service standards. So if you would give us one last chance to sort out our tax return Id really appreciate it. I will reach out to our tax team now to assist you urgently.
TaxTim's reply05 Jul 2021, 17:19
Official
Hi Travis. Im sorry to hear that you have had a bad experience, we are indeed having connection issues. We have no problem logging on your behalf and submitting the tax return manually until the bug is fixed. Unfortunately the backlog of manual submissions due to this error is affecting our delivery and service standards. So if you would give us one last chance to sort out our tax return Id really appreciate it. I will reach out to our tax team now to assist you urgently.
TJVR
Travis Janse Van Rensburg's updateReviewer Update
19 Jul 2021, 19:30So just as we're about to be wrapped up you managed to get your integration working. Your tax team wants to drop me and send me to some generic blog post. I literally uploaded all the docs for them. All they had to do was attach them to the request for documentation.
This is the response I sent to your consultant:
"I'm a little shocked at your lack of instruction/willingness to help. You make a correction on your broken integration and then drop me/send me to a generic guide on how to approve a POA request.
We were pretty much in the last stretch of the mile re:docs to be submitted to audit manually.
I don't want a refund but for you to know I will not be removing my review nor will I make use of your services again and I will vehemently steer my friends and family away from using your platform.
All you had to do was submit those attached docs.
Not sure if this is the kind of customer experience you set out to give to people."
This is the response I sent to your consultant:
"I'm a little shocked at your lack of instruction/willingness to help. You make a correction on your broken integration and then drop me/send me to a generic guide on how to approve a POA request.
We were pretty much in the last stretch of the mile re:docs to be submitted to audit manually.
I don't want a refund but for you to know I will not be removing my review nor will I make use of your services again and I will vehemently steer my friends and family away from using your platform.
All you had to do was submit those attached docs.
Not sure if this is the kind of customer experience you set out to give to people."
TJVR
Travis Janse Van Rensburg's update19 Jul 2021, 19:30
Reviewer Update
So just as we're about to be wrapped up you managed to get your integration working. Your tax team wants to drop me and send me to some generic blog post. I literally uploaded all the docs for them. All they had to do was attach them to the request for documentation.
This is the response I sent to your consultant:
"I'm a little shocked at your lack of instruction/willingness to help. You make a correction on your broken integration and then drop me/send me to a generic guide on how to approve a POA request.
We were pretty much in the last stretch of the mile re:docs to be submitted to audit manually.
I don't want a refund but for you to know I will not be removing my review nor will I make use of your services again and I will vehemently steer my friends and family away from using your platform.
All you had to do was submit those attached docs.
Not sure if this is the kind of customer experience you set out to give to people."
This is the response I sent to your consultant:
"I'm a little shocked at your lack of instruction/willingness to help. You make a correction on your broken integration and then drop me/send me to a generic guide on how to approve a POA request.
We were pretty much in the last stretch of the mile re:docs to be submitted to audit manually.
I don't want a refund but for you to know I will not be removing my review nor will I make use of your services again and I will vehemently steer my friends and family away from using your platform.
All you had to do was submit those attached docs.
Not sure if this is the kind of customer experience you set out to give to people."