WON'T BE USING THEIR SERVICES AGAIN!

On the 21 Jul 2025, I made a payment to TaxTim RE: 2025 Tax return (Instant EFT-TaxTim - R658.00). On Thu 24 Jul, 11:51 (5 days ago), I attempted to submit my return, but couldn't. The issues were sent to TaxTim via their 'Contact us' service. My request for assistance has still not been handled and I am unable to ask for more help from TaxTim without paying more money. I guess this will be the last year that I will be making use of there service. ANSWER ME, PLEASE! WHY MUST I PAY MORE MONEY TO GET TO ASK ADDITIONAL QUESTIONS?????????????????????????????