Pointless service if you are in need of any advice or support.

Complete joke of a service. Market themselves as a platform with tax advice and support. Only once you've paid and have an issue do you find out that there are NO callcentre agents, NOT even agents on real time chat... you get customer support via EMAIL with a 12 to 24 hour turnaround per email which is absolutely pointless if you have an issue that needs resolving or anything more complex than a yes or no question. If you have no need for their "support" save yourself the money and just use efiling.