Excellent service, some work to do on being more contactable though

I've been using TaxTim for years now - my unique client number with them is #26566

The INITIAL (first time) use is not indicative of their real value - the first use is still a very manual process, but once they're properly linked to your SARS eFiling profile it really is so easy every year. My rating of 4 out of 5 is because like others have said, it isn't always easy/convenient to get hold of an actual person to deal with and I hope they find a way to resolve that. I think I've been with them for about 8 years now and for 3 of those years I didn't even have to pay because I had Momentum's Multiply as part of my Medical Aid perks - meaning FREE TaxTim services. I highly recommend them. Chances are, if you're having issues it is due to your own misunderstanding of what is happening - sad but true. Take the negative reviews with a pinch of salt. As a business operations specialist consultant I know/understand when something could be their fault and when it is likely the customer or some 3rd party's fault and many of the negative reviews I've read have had little to do with TaxTim - for example, the issue of linking to SARS - is a SARS problem and they are clearly communicating that they are aware of a problem if you have a look at the TaxTim site right now. I think they're top notch and I will continue using them (stayed with them and paid them actual money after I left the scheme I got Momentum Multiply through, so I'm not reviewing as someone getting a free service).