ZB
Zantha B
1 reviews | Active since Jun 2012
02 Nov 2020, 14:15
Worst gap cover service.
After 5 years of religiously paying my premiums, I have had to make my first claim. Clearly covered by my policy. I have been trying to get payment from beginning September. No joy. Just ducking and diving and requesting statements to high heaven. Talksure agent tells me to phone the underwriter and sort it out with them. What a load of rubish. Promises of easy claim, no hassle, no fuss has turned into a nightmare.
Helpful (0)
Replies (7)0
Replies (7)
Talksure Sa's replyOfficial
02 Nov 2020, 14:38Dear Zantha
Thank you for reaching out to us.
We are sad to hear of your recent experience with submitting a claim and we would like to assure you that this is not level of service we aspire to.
Our Customer support team will be in contact with you shortly to discuss the matter with you and assist you further.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear of your recent experience with submitting a claim and we would like to assure you that this is not level of service we aspire to.
Our Customer support team will be in contact with you shortly to discuss the matter with you and assist you further.
Regards
Talksure team
Talksure Sa's reply02 Nov 2020, 14:38
Official
Dear Zantha
Thank you for reaching out to us.
We are sad to hear of your recent experience with submitting a claim and we would like to assure you that this is not level of service we aspire to.
Our Customer support team will be in contact with you shortly to discuss the matter with you and assist you further.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear of your recent experience with submitting a claim and we would like to assure you that this is not level of service we aspire to.
Our Customer support team will be in contact with you shortly to discuss the matter with you and assist you further.
Regards
Talksure team
ZB
Zantha B's updateReviewer Update
03 Nov 2020, 10:07Good day
Thank you for your response. I can see that you are trying to contact me. Unfortunately the phone is not ringing long enough for me to be able to answer. That is not helpful.
Regards
Zantha
Thank you for your response. I can see that you are trying to contact me. Unfortunately the phone is not ringing long enough for me to be able to answer. That is not helpful.
Regards
Zantha
ZB
Zantha B's update03 Nov 2020, 10:07
Reviewer Update
Good day
Thank you for your response. I can see that you are trying to contact me. Unfortunately the phone is not ringing long enough for me to be able to answer. That is not helpful.
Regards
Zantha
Thank you for your response. I can see that you are trying to contact me. Unfortunately the phone is not ringing long enough for me to be able to answer. That is not helpful.
Regards
Zantha
Talksure Sa's replyOfficial
03 Nov 2020, 10:50Dear Zantha
We have received feedback from the Claims department that the detailed doctor's bill is required as they have only received your medical aid statement; records further reflect that the aforementioned has been requested thrice from you by email on the 14th, 15th and 29th of October 2020.
Our Customer support team will be in contact with you to assist you further with the requirements.
Regards
Talksure team
We have received feedback from the Claims department that the detailed doctor's bill is required as they have only received your medical aid statement; records further reflect that the aforementioned has been requested thrice from you by email on the 14th, 15th and 29th of October 2020.
Our Customer support team will be in contact with you to assist you further with the requirements.
Regards
Talksure team
Talksure Sa's reply03 Nov 2020, 10:50
Official
Dear Zantha
We have received feedback from the Claims department that the detailed doctor's bill is required as they have only received your medical aid statement; records further reflect that the aforementioned has been requested thrice from you by email on the 14th, 15th and 29th of October 2020.
Our Customer support team will be in contact with you to assist you further with the requirements.
Regards
Talksure team
We have received feedback from the Claims department that the detailed doctor's bill is required as they have only received your medical aid statement; records further reflect that the aforementioned has been requested thrice from you by email on the 14th, 15th and 29th of October 2020.
Our Customer support team will be in contact with you to assist you further with the requirements.
Regards
Talksure team
ZB
Zantha B's updateReviewer Update
03 Nov 2020, 11:17Thank you
Someone did contact me and managed to find the statements from their side which have been emailed to them on multiple occasions. Now we wait to see if the matter can be finalized.
Someone did contact me and managed to find the statements from their side which have been emailed to them on multiple occasions. Now we wait to see if the matter can be finalized.
ZB
Zantha B's update03 Nov 2020, 11:17
Reviewer Update
Thank you
Someone did contact me and managed to find the statements from their side which have been emailed to them on multiple occasions. Now we wait to see if the matter can be finalized.
Someone did contact me and managed to find the statements from their side which have been emailed to them on multiple occasions. Now we wait to see if the matter can be finalized.
ZB
Zantha B's updateReviewer Update
05 Nov 2020, 10:39Dear talksure
I am now posting another separate review after another terrible email from your clams department claiming missing documents after speaking to multiple agents on Monday stating that they have found my documents. They have suddenly disappeared again.
I am now posting another separate review after another terrible email from your clams department claiming missing documents after speaking to multiple agents on Monday stating that they have found my documents. They have suddenly disappeared again.
ZB
Zantha B's update05 Nov 2020, 10:39
Reviewer Update
Dear talksure
I am now posting another separate review after another terrible email from your clams department claiming missing documents after speaking to multiple agents on Monday stating that they have found my documents. They have suddenly disappeared again.
I am now posting another separate review after another terrible email from your clams department claiming missing documents after speaking to multiple agents on Monday stating that they have found my documents. They have suddenly disappeared again.
ZB
Zantha B's updateReviewer Update
05 Nov 2020, 10:43 Dear claims department
I have never in my life dealt with such incompetence. Statements from both doctors rooms have been sent on multiple occasions. I spoke with an agent of ambledown who found my emails with said documents and stated to me that he can see my statements very clearly on his screen and that you have received them.
This is the third time that I am now emailing this.
I am suspecting that you are clearly giving me the runaround until I get too tired and just pay these bills myself. I can assure you this will not happen. I am now starting formal complaint procedures.
Regardszantha Beretta
I have never in my life dealt with such incompetence. Statements from both doctors rooms have been sent on multiple occasions. I spoke with an agent of ambledown who found my emails with said documents and stated to me that he can see my statements very clearly on his screen and that you have received them.
This is the third time that I am now emailing this.
I am suspecting that you are clearly giving me the runaround until I get too tired and just pay these bills myself. I can assure you this will not happen. I am now starting formal complaint procedures.
Regardszantha Beretta
ZB
Zantha B's update05 Nov 2020, 10:43
Reviewer Update
Dear claims department
I have never in my life dealt with such incompetence. Statements from both doctors rooms have been sent on multiple occasions. I spoke with an agent of ambledown who found my emails with said documents and stated to me that he can see my statements very clearly on his screen and that you have received them.
This is the third time that I am now emailing this.
I am suspecting that you are clearly giving me the runaround until I get too tired and just pay these bills myself. I can assure you this will not happen. I am now starting formal complaint procedures.
Regardszantha Beretta
I have never in my life dealt with such incompetence. Statements from both doctors rooms have been sent on multiple occasions. I spoke with an agent of ambledown who found my emails with said documents and stated to me that he can see my statements very clearly on his screen and that you have received them.
This is the third time that I am now emailing this.
I am suspecting that you are clearly giving me the runaround until I get too tired and just pay these bills myself. I can assure you this will not happen. I am now starting formal complaint procedures.
Regardszantha Beretta
Talksure Sa's replyOfficial
05 Nov 2020, 17:43Dear Zantha
Thank you for discussing your query with us.
We note that your GAP claim has been authorised and will be processed by finance tomorrow and your should see the funds in 24 to 48 hours thereafter.
We would like to apologize once more for the inconsistent information that was provided to you and we would like to thank you for allowing us the opportunity to assist you on the matter.
Regards
Talksure team
Thank you for discussing your query with us.
We note that your GAP claim has been authorised and will be processed by finance tomorrow and your should see the funds in 24 to 48 hours thereafter.
We would like to apologize once more for the inconsistent information that was provided to you and we would like to thank you for allowing us the opportunity to assist you on the matter.
Regards
Talksure team
Talksure Sa's reply05 Nov 2020, 17:43
Official
Dear Zantha
Thank you for discussing your query with us.
We note that your GAP claim has been authorised and will be processed by finance tomorrow and your should see the funds in 24 to 48 hours thereafter.
We would like to apologize once more for the inconsistent information that was provided to you and we would like to thank you for allowing us the opportunity to assist you on the matter.
Regards
Talksure team
Thank you for discussing your query with us.
We note that your GAP claim has been authorised and will be processed by finance tomorrow and your should see the funds in 24 to 48 hours thereafter.
We would like to apologize once more for the inconsistent information that was provided to you and we would like to thank you for allowing us the opportunity to assist you on the matter.
Regards
Talksure team