Based on recent customer reviews, Talksure Sa earns strong praise for its emergency panic app and help_me button, with customers reporting responses within seconds and ambulances dispatched quickly. Claims through the Elixi Health and medical offerings are generally settled promptly, and consultants are described as helpful and friendly. Frustration centres on written correspondence, particularly the Cubix client services mailbox, where promised 48 hour and 16 working hour turnaround times were missed. Bereaved customers seeking banking detail amendments and GAP cover claims found the process especially difficult.
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 19m
TrustIndex
7.7
Ranking
#12
in Brokers
Reply Time
3h 50m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 19m
Nov '25 - Oct '26
Frequently Asked Questions About Talksure Sa
What do customers say about Talksure Sa?
Based on recent customer reviews, Talksure Sa earns strong praise for its emergency panic app and help_me button, with customers reporting responses within seconds and ambulances dispatched quickly. Claims through the Elixi Health and medical offerings are generally settled promptly, and consultants are described as helpful and friendly. Frustration centres on written correspondence, particularly the Cubix client services mailbox, where promised 48 hour and 16 working hour turnaround times were missed. Bereaved customers seeking banking detail amendments and GAP cover claims found the process especially difficult.
Is Talksure Sa trustworthy?
Talksure Sa has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 6 hours 19 min. Hellopeter has tracked Talksure Sa across 384 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
Gap cover claim for rotator cuff operation.
First time in 7 years to claim and so impressed for how claims were paid out. Highly recommendable-so happy with my choice! Will remain member for live!
1 reviews | Active since Dec 2025
Gap cover claim for rotator cuff operation.
First time in 7 years to claim and so impressed for how claims were paid out. Highly recommendable-so happy with my choice! Will remain member for live!
1 reviews | Active since Jan 2016
Talksure Sa / Cubix - No Customer Service
My mother passed away in March 2026 and the debit order for my parents GAP cover is now not going through as her account has been put on hold. I have emailed several times to find out how to change banking details as we still need to claim for expenses before she passed and to keep my father covered on the Talksure ELIXI GAP Cover but even though my emails are acknowledged they simply don't seem to want to assist with advising how to amend banking details even though they promise a 48 hour turn around time. They are very efficient to send emails about not receiving the debit order but are simply not efficient when it comes to wanting to assist by sending details on how to change banking details. It is an emotional journey loosing a parent and one should not have to struggle with a company to get details amended.
1 reviews | Active since Jan 2016
Talksure Sa / Cubix - No Customer Service
My mother passed away in March 2026 and the debit order for my parents GAP cover is now not going through as her account has been put on hold. I have emailed several times to find out how to change banking details as we still need to claim for expenses before she passed and to keep my father covered on the Talksure ELIXI GAP Cover but even though my emails are acknowledged they simply don't seem to want to assist with advising how to amend banking details even though they promise a 48 hour turn around time. They are very efficient to send emails about not receiving the debit order but are simply not efficient when it comes to wanting to assist by sending details on how to change banking details. It is an emotional journey loosing a parent and one should not have to struggle with a company to get details amended.
1 reviews | Active since Apr 2025
Talksure/Elixi/Cubix none responsive
I have been trying to contact ***, who is suppose to be Elixi's email, since 25th March. I received a responding email that they will contact me within 16 working hours, but nothing future. i have tried 3 times, same response.
1 reviews | Active since Apr 2025
Talksure/Elixi/Cubix none responsive
I have been trying to contact ***, who is suppose to be Elixi's email, since 25th March. I received a responding email that they will contact me within 16 working hours, but nothing future. i have tried 3 times, same response.
1 reviews | Active since Apr 2026
I tested the panic app the first time,they responded within seconds
I tested the panic app the first time,they responded within seconds.great service👏🏻
1 reviews | Active since Apr 2026
I tested the panic app the first time,they responded within seconds
I tested the panic app the first time,they responded within seconds.great service👏🏻