1 reviews | Active since Aug 2020
Unsatisfied
I have never been so misled by this company, they are the ones that approched me. They claiming that all their calls are recorded and they working under supervision, I then requested them to go back to the very first call that they made when they recruited me. I just want what I was sold from the beginning, the lady that sold this to me said "they will make my car look new again inside by washing the carpets, seats and the car roof top inside" that's what convinced me to join. Its after 3 years now and I want to claim, to my suprise am being told about the R350 that I have to pay upfront and keep the receipt then be reimbursed, I was never told that. i feel it's back and forth and hide and seek games I dont understand what is going on. I do not have that R350 and I want to take my car for an auto valet as soon as possible.
I would also like to ask how can a company send me an email that they have tried to get hold of me and they have closed the call after their consultant called me and they have not resolved my query. The lady that sold me this insurance should be the one paying for that R350 not me because I did not agree for an upfront payment. I guess Talksure SA is just happy to robe people their last money day light.
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance and they will be in contact with you shortly to assist to discuss the matter.
Regards
TalksureSA team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance and they will be in contact with you shortly to assist to discuss the matter.
Regards
TalksureSA team
Kindly note that we have attempted to contact you on your mobile number listed herein and with no success.
Our records reflect that we were in contact with you on 03-08-2020 and where our customer support team attempted to assist you with an explanation of the claims process however you were not accepting to this and inevitably dropped the call on the support staff member.
We note that the benefit which you wish to utilize is the Complimentary Car Valet and which follows a separate claims process to other benefits on your policy viz. Headlight renewal, Dent removal, Tar removal etc. - for these benefits, you are required to
- take a photograph of your damage
- take a photograph of your license disc and registration plate
- obtain two quotes for the repair of the damage (you can refer to the following website address to obtain a list of approved repairers: http://sambra.biz/
- submit your photograph/s and repairer quotes to *** for approval
The Complimentary Car Valet however follows a separate process wherein you are required to take your vehicle to an accredited service provider for a valet and which you pay for; once your valet has been done you are then required to submit the invoice together with a completed Refund form to the claims department for reimbur*****t of the R350.00.
Our customer support team will attempt to contact you within the day to assist you with further clarity.
Regards
TalksureSA team
Kindly note that we have attempted to contact you on your mobile number listed herein and with no success.
Our records reflect that we were in contact with you on 03-08-2020 and where our customer support team attempted to assist you with an explanation of the claims process however you were not accepting to this and inevitably dropped the call on the support staff member.
We note that the benefit which you wish to utilize is the Complimentary Car Valet and which follows a separate claims process to other benefits on your policy viz. Headlight renewal, Dent removal, Tar removal etc. - for these benefits, you are required to
- take a photograph of your damage
- take a photograph of your license disc and registration plate
- obtain two quotes for the repair of the damage (you can refer to the following website address to obtain a list of approved repairers: http://sambra.biz/
- submit your photograph/s and repairer quotes to *** for approval
The Complimentary Car Valet however follows a separate process wherein you are required to take your vehicle to an accredited service provider for a valet and which you pay for; once your valet has been done you are then required to submit the invoice together with a completed Refund form to the claims department for reimbur*****t of the R350.00.
Our customer support team will attempt to contact you within the day to assist you with further clarity.
Regards
TalksureSA team