Unhappy services

I'm writing this to vent my frustration on Talksure Elixir Medical Insurance I went to the doctor Kuhlase on the 18/08/2018 I did not get help as I was suppose to pay R350 of which I did not have I went home still in pain.On the 22/09/2018 I decided to go to another doctor on the network GP list given to me Dr Vezi I went there hoping to get help the receptionist called Talksure Elixir to confirm benefits there it goes again they were offline even the receptionist complained that its either they take time to answer the phones or they are forever offline.There I had to leave the surgery because I did not have cash to pay. Surprisingly Talksure Elixir they are the 1st to debit my account even today as soon as my salary is transferred they will be the one to debit as if they are giving the best service. So tell me people what must I do as I really need help.I decided today before writing this mail to try calling another doctor on the same network gp list Dr Mosiwa he does not want anything to do with Talksure Elixir as they give problems when they suppose to pay I was dumbfounded. What do I do do I cancel or still continue to get my money debited with no services. I am really frustrated and still in pain. Please HELP.