SM
Samuel M
1 reviews | Active since Oct 2020
14 Oct 2020, 15:03
They will always want not to assist settle claims and this frustrates and disappoint paying clients
My problem is my car is having a hairline crack on the sump and oil leaks through it which can cause the engine to seeze,, to my surprise they can't fix that sump claiming is not mechanical, the car is with Rustenburg Maemo motors and my disappointment is boiling. At the moment my calls to their call center are not being attended to.
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Replies (3)
Talksure Sa's replyOfficial
14 Oct 2020, 15:22Dear Samuel
Thank you for reaching out to us.
Your query has been forwarded to our customer support team or urgent attention and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team or urgent attention and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Talksure Sa's reply14 Oct 2020, 15:22
Official
Dear Samuel
Thank you for reaching out to us.
Your query has been forwarded to our customer support team or urgent attention and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team or urgent attention and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
SM
Samuel M's updateReviewer Update
14 Oct 2020, 16:56Talksure SA , is the oil sump not part of the engine? ... can l buy the engine without a sump or can the motor run without a sump??,, what is the engine if you cover only the engine?? The policy say engine as some of the covered components list
SM
Samuel M's update14 Oct 2020, 16:56
Reviewer Update
Talksure SA , is the oil sump not part of the engine? ... can l buy the engine without a sump or can the motor run without a sump??,, what is the engine if you cover only the engine?? The policy say engine as some of the covered components list
Talksure Sa's replyOfficial
15 Oct 2020, 08:25Dear Samuel,
Thank you for discussing your query with us.
We note that we have received feedback from the claims team wherein they have confirmed that your claim relates to the Sump which is leaking oil; the Sump is not a listed covered component under the warranty and oil leaks itself is also not covered.
The warranty benefits are stated and with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy and members are always welcome to contact our customer care line if you require any clarification regarding the benefits or terms and conditions.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Talksure team
Thank you for discussing your query with us.
We note that we have received feedback from the claims team wherein they have confirmed that your claim relates to the Sump which is leaking oil; the Sump is not a listed covered component under the warranty and oil leaks itself is also not covered.
The warranty benefits are stated and with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy and members are always welcome to contact our customer care line if you require any clarification regarding the benefits or terms and conditions.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Talksure team
Talksure Sa's reply15 Oct 2020, 08:25
Official
Dear Samuel,
Thank you for discussing your query with us.
We note that we have received feedback from the claims team wherein they have confirmed that your claim relates to the Sump which is leaking oil; the Sump is not a listed covered component under the warranty and oil leaks itself is also not covered.
The warranty benefits are stated and with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy and members are always welcome to contact our customer care line if you require any clarification regarding the benefits or terms and conditions.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Talksure team
Thank you for discussing your query with us.
We note that we have received feedback from the claims team wherein they have confirmed that your claim relates to the Sump which is leaking oil; the Sump is not a listed covered component under the warranty and oil leaks itself is also not covered.
The warranty benefits are stated and with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy and members are always welcome to contact our customer care line if you require any clarification regarding the benefits or terms and conditions.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Talksure team