JP
Johannes P

1 reviews | Active since Jul 2016

08 Aug 2018, 14:33

TALKSURE (unity health) NO SERVICE

ive broke my toe and had to go to emergency center as told by the person said over the telephone so the emergency services phoned them and they said all was fine but after i were at the hospital ive received an invoice from the hospital stating i must pay for the xrays that was taken on the medical brochure it state UNLIMITED xrays so why on earth must i pay this i did send it to their claims department but no response today hospital phone me ask when will i be making a payment i will not pay it as its covered on the medical cover i have and i was told to go there by one of the talk sure staff.

i went to the home doctor after i got a bad flue so i got an prescription with medication when i got to the pharmacy i was told out of R405 the cover only pay R5 that is really PATHETIC like only R5 i need a formula asap to see what medication are covered like ive already requested but never received it it start feeling more like a **** than a actual service to support the people. like i feel now i will never recommend this service to anyone.

0
Replies (3)
Talksure Sa
Talksure Sa's reply10 Aug 2018, 08:26
Official

Dear Johannes, Thank you for reaching out to us. We are in the process of contacting the claims department Unity Health to confirm your claim and amounts paid in relation to above. We will be in contact with you shortly to provide you with feedback. Regards, TalksureSA.

JP
Johannes P's update10 Aug 2018, 09:56
Reviewer Update
I did send the hospital a email stating they must contact the claims department but i did sent the invoice with the hospital details on it why cant you just sort it out im sick and tired of this service since day one ive just had trouble with this service i will really not recommend it to anyone to use. i want this hospital bill sorted out and then i need this canceled if i had option to get my money back i would have requested it but im not going to go thru all the problems so just need to cancel it
Talksure Sa
Talksure Sa's reply15 Aug 2018, 14:06
Official

Dear Johannes, Thank you for taking the time in discussing your query with us. As confirmed with you by phone, the bill relating to the x-ray is covered under your policy; the monies will be paid directly to the service provider. We have also provided you with the acute medication formulary indicating the list of acute medication which you are covered for. Thank you once again for affording us the opportunity to have this matter resolved. Regards, TalksureSA.