1 reviews | Active since Dec 2019
Talksure SA Refuses to Cancel my Policy
Ive had a Gap Cover Policy with talksure for about five years. I’ve since emigrated from SA hence me not needing my cover anymore. I called talksure on the 23rd of November at 2pm while in SA and sat on the phone for about 15minutes trying to cancel my policy. The call taker Zandile couldn’t understand that I would not need the policy anymore and kept shoving reasons why I needed to keep the policy active - it became so exhausting that I had to cut the call. Then i tried calling back a day later and the call just went on unanswered. Now that I’m overseas i have emailed them twice through their “contact you back” automated online system and no one replies and every time I call the company on +27 (0) 860 333 343 it just rings unanswered - Could someone from Talksure Please contact me via email so I can please cancel this policy. My policy number is Gapt004043.
Thank you for reaching out to us.
We sincerely apologize for any inconvenience that may have been caused. We have reviewed our records and it appears that your policy GAPT004043 was indeed cancelled by the consultant on the 22nd of November and a confirmation text message was sent to your mobile number at 15:22.
We trust that the above is of assistance to you.
Regards
Talksure team
Thank you for reaching out to us.
We sincerely apologize for any inconvenience that may have been caused. We have reviewed our records and it appears that your policy GAPT004043 was indeed cancelled by the consultant on the 22nd of November and a confirmation text message was sent to your mobile number at 15:22.
We trust that the above is of assistance to you.
Regards
Talksure team
Kindly note that debit submissions are done 5 days prior to the debit date and as such the debit was processed for the 25th as the cancellation was effected on the 22nd. May you kindly advise us if you would be able to reverse the debit or alternatively we can process a refund.
We kindly await your confirmation.
Regards
Talksure team
Kindly note that debit submissions are done 5 days prior to the debit date and as such the debit was processed for the 25th as the cancellation was effected on the 22nd. May you kindly advise us if you would be able to reverse the debit or alternatively we can process a refund.
We kindly await your confirmation.
Regards
Talksure team
Thanks
Thanks
Thank you for getting back to us. An email will be sent to you shortly for your records as confirmation of the refund to be processed.
We thank you once again for allowing us the opportunity to respond on the matter.
Regards
Talksure team
Thank you for getting back to us. An email will be sent to you shortly for your records as confirmation of the refund to be processed.
We thank you once again for allowing us the opportunity to respond on the matter.
Regards
Talksure team