BW
Belinda W
1 reviews | Active since Jan 2022
03 Sept 2025, 11:27
TALKSURE SA / CUBIX SOLUTIONS
Complaint Regarding Elixi Gap Cover
I recently made an inquiry regarding Elixi Gap Cover and requested that the policy document be sent to me for review.
When I later asked for the policy to be cancelled and for the premium to be refunded, I was informed that no refund could be processed as I had not cancelled within the 14-day cooling-off period. This is unreasonable, since I never received the policy document in the first place, which meant I was unable to properly review it or exercise my right to cancel.
Elixi further claims that I had confirmed receipt of the policy and still needed to review it. I have no recollection of saying I received the policy. At no stage did the company follow up with me to confirm my decision before proceeding to debit R419.00 from my account. Assuming consent without clear confirmation is highly unprofessional.
This experience has left me deeply dissatisfied. I find this conduct unacceptable and will never use Elixi Gap Cover again.
Helpful (0)
Replies (5)0
Replies (5)
Talksure Sa's replyOfficial
03 Sept 2025, 12:45Dear Belinda Wahl,
Thank you for your feedback. We’re sorry to hear that your experience with Elixi Gap Cover has left you feeling dissatisfied. We apologize for any dissatisfaction you have experienced with your Elixi Gap Cover.
As per our telephone communication, we have provided you with feedback on your case. We truly regret the frustration this has caused and assure you that your concerns have been taken seriously.
We are committed to transparency, fairness, and compliance in all client interactions, and we continuously strive to improve our service based on client feedback such as yours.
Kind regards,
Talksure Team.
Thank you for your feedback. We’re sorry to hear that your experience with Elixi Gap Cover has left you feeling dissatisfied. We apologize for any dissatisfaction you have experienced with your Elixi Gap Cover.
As per our telephone communication, we have provided you with feedback on your case. We truly regret the frustration this has caused and assure you that your concerns have been taken seriously.
We are committed to transparency, fairness, and compliance in all client interactions, and we continuously strive to improve our service based on client feedback such as yours.
Kind regards,
Talksure Team.
Talksure Sa's reply03 Sept 2025, 12:45
Official
Dear Belinda Wahl,
Thank you for your feedback. We’re sorry to hear that your experience with Elixi Gap Cover has left you feeling dissatisfied. We apologize for any dissatisfaction you have experienced with your Elixi Gap Cover.
As per our telephone communication, we have provided you with feedback on your case. We truly regret the frustration this has caused and assure you that your concerns have been taken seriously.
We are committed to transparency, fairness, and compliance in all client interactions, and we continuously strive to improve our service based on client feedback such as yours.
Kind regards,
Talksure Team.
Thank you for your feedback. We’re sorry to hear that your experience with Elixi Gap Cover has left you feeling dissatisfied. We apologize for any dissatisfaction you have experienced with your Elixi Gap Cover.
As per our telephone communication, we have provided you with feedback on your case. We truly regret the frustration this has caused and assure you that your concerns have been taken seriously.
We are committed to transparency, fairness, and compliance in all client interactions, and we continuously strive to improve our service based on client feedback such as yours.
Kind regards,
Talksure Team.
BW
Belinda W's updateReviewer Update
03 Sept 2025, 12:54Thank you for your response, but obviously my frustration is not concerning enough for the company to refund my R419.00 in good faith.
BW
Belinda W's update03 Sept 2025, 12:54
Reviewer Update
Thank you for your response, but obviously my frustration is not concerning enough for the company to refund my R419.00 in good faith.
Talksure Sa's replyOfficial
03 Sept 2025, 13:05Dear Belinda Wahl,
During your interaction with our welcome team, the policy's inception and debit date were clearly communicated, along with details of the statutory 14-day cooling-off period. You were also advised to notify us of your decision to proceed or cancel within this timeframe.
While we are happy to assist with canceling the policy, we must respectfully reiterate that a refund cannot be processed at this stage, as the request was made after the 14-day cooling-off period had lapsed and the policy had commenced as scheduled.
We remain dedicated to transparency, fairness, and compliance in all our interactions with clients. We consistently seek to enhance our services by incorporating feedback from valued clients like you.
Kind regards,
Talksure Team.
During your interaction with our welcome team, the policy's inception and debit date were clearly communicated, along with details of the statutory 14-day cooling-off period. You were also advised to notify us of your decision to proceed or cancel within this timeframe.
While we are happy to assist with canceling the policy, we must respectfully reiterate that a refund cannot be processed at this stage, as the request was made after the 14-day cooling-off period had lapsed and the policy had commenced as scheduled.
We remain dedicated to transparency, fairness, and compliance in all our interactions with clients. We consistently seek to enhance our services by incorporating feedback from valued clients like you.
Kind regards,
Talksure Team.
Talksure Sa's reply03 Sept 2025, 13:05
Official
Dear Belinda Wahl,
During your interaction with our welcome team, the policy's inception and debit date were clearly communicated, along with details of the statutory 14-day cooling-off period. You were also advised to notify us of your decision to proceed or cancel within this timeframe.
While we are happy to assist with canceling the policy, we must respectfully reiterate that a refund cannot be processed at this stage, as the request was made after the 14-day cooling-off period had lapsed and the policy had commenced as scheduled.
We remain dedicated to transparency, fairness, and compliance in all our interactions with clients. We consistently seek to enhance our services by incorporating feedback from valued clients like you.
Kind regards,
Talksure Team.
During your interaction with our welcome team, the policy's inception and debit date were clearly communicated, along with details of the statutory 14-day cooling-off period. You were also advised to notify us of your decision to proceed or cancel within this timeframe.
While we are happy to assist with canceling the policy, we must respectfully reiterate that a refund cannot be processed at this stage, as the request was made after the 14-day cooling-off period had lapsed and the policy had commenced as scheduled.
We remain dedicated to transparency, fairness, and compliance in all our interactions with clients. We consistently seek to enhance our services by incorporating feedback from valued clients like you.
Kind regards,
Talksure Team.
BW
Belinda W's updateReviewer Update
03 Sept 2025, 13:24The fact still remains that no one came back to me after the telephone conversation asking me if I have reviewed the policy and if I wanted to proceed. Talksure has their ideas about good business practise but I don't agree. I will therefore never deal with Talksure SA of its affiliated companies ever again and I hope you can sleep well knowing that you have left someone with no money for food. Goodbye
BW
Belinda W's update03 Sept 2025, 13:24
Reviewer Update
The fact still remains that no one came back to me after the telephone conversation asking me if I have reviewed the policy and if I wanted to proceed. Talksure has their ideas about good business practise but I don't agree. I will therefore never deal with Talksure SA of its affiliated companies ever again and I hope you can sleep well knowing that you have left someone with no money for food. Goodbye
BW
Belinda W's updateReviewer Update
05 Sept 2025, 12:23 Good afternoon Unfortunately, I do not have any supporting documents. The company claims that I confirmed receipt of the policy, but my position was that I still needed to review it. At no point thereafter did anyone follow up with me to obtain confirmation that I wished to proceed. Due to pressing work and family commitments, I did not revert to advise that I was not interested in continuing. However, I firmly believe it was the company’s responsibility to confirm my consent before enforcing the policy, particularly in the absence of any explicit confirmation from my side. This experience has been extremely disappointing, and as a result, I will not make use of this company again and will not recommend its services to any family or friends.
BW
Belinda W's update05 Sept 2025, 12:23
Reviewer Update
Good afternoon Unfortunately, I do not have any supporting documents. The company claims that I confirmed receipt of the policy, but my position was that I still needed to review it. At no point thereafter did anyone follow up with me to obtain confirmation that I wished to proceed. Due to pressing work and family commitments, I did not revert to advise that I was not interested in continuing. However, I firmly believe it was the company’s responsibility to confirm my consent before enforcing the policy, particularly in the absence of any explicit confirmation from my side. This experience has been extremely disappointing, and as a result, I will not make use of this company again and will not recommend its services to any family or friends.