Talksure Sa / Cubix - No Customer Service

My mother passed away in March 2026 and the debit order for my parents GAP cover is now not going through as her account has been put on hold. I have emailed several times to find out how to change banking details as we still need to claim for expenses before she passed and to keep my father covered on the Talksure ELIXI GAP Cover but even though my emails are acknowledged they simply don't seem to want to assist with advising how to amend banking details even though they promise a 48 hour turn around time. They are very efficient to send emails about not receiving the debit order but are simply not efficient when it comes to wanting to assist by sending details on how to change banking details. It is an emotional journey loosing a parent and one should not have to struggle with a company to get details amended.