Talksure SA a disappointment

I am incredibly disappointed with the service from Talksure SA with regards to their GAP cover. After being a loyal paying customer for 8 years I missed two payments (01 Dec 2020 and 01 Jan 2021). With no e-mail correspondence or even a SMS my policy was cancelled. I am in back to back meetings all day long so I cannot take phone calls and therefore email is my primary form of communication. I called the Talksure call center who informed me that I cannot pay the outstanding amount as they only do debit orders and they are unable to setup a debit order for me again as my policy is cancelled. I will need to apply for a new GAP cover policy with the waiting periods etc. and that is my only option. How on earth can a company like Talksure throw away their loyal customers (yes I see myself as loyal after 8 years of paying every month on time before Dec 2020) in times like these where companies are closing one by one due to the state of the economy caused by the national disaster from Covid-19? I will take my business somewhere else where a company will try to keep clients instead of losing them.