1 reviews | Active since Nov 2019
TALKSURE SA
I have been with TALKSURE SA since 2019 with medicalhealth Insurance and i never got to benefit from it. The Calling and Authorisation is such a challenge. Even the Doctor cannot get through. I further increase my package to a good Package (called Black) thinking i will be prioritised. The struggles continued, worst part is that the excluded me from the MEDICAL insurance and left my daughter in a std package whereas they deducted money for the higher (black) package. From 2019 to date i was never served well at all. I have been paying consultation for my daughter despite having a medical insurance... Their Call Centre agents are good lies. They made so many lame excuses when i started to complain. They decided to create a new cover for me which resulted in a new 3 months waiting period again. I previously had a mechanical cover which also resulted in paying a less than 10% of my total claim.
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you advised we are working with the query regarding Elixi medical insurance.
We extend an apology for any inconveniences that may have been caused and we will provide feedback shortly.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
Talksure Sa Team
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you advised we are working with the query regarding Elixi medical insurance.
We extend an apology for any inconveniences that may have been caused and we will provide feedback shortly.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00
Regards
Talksure Sa Team
Thank you for reaching out and allowing us the opportunity to assist with your query.
Our customer support team has made contact with you and assisted with the updating the policy, confirming the 2 month general waiting periods do not apply and obtaining authorization for a consult with a Network GP. We have advised you and your daughter are currently on the Black plan and have access to the benefits.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00.
RegardsTalksure Sa Team
Thank you for reaching out and allowing us the opportunity to assist with your query.
Our customer support team has made contact with you and assisted with the updating the policy, confirming the 2 month general waiting periods do not apply and obtaining authorization for a consult with a Network GP. We have advised you and your daughter are currently on the Black plan and have access to the benefits.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00.
RegardsTalksure Sa Team