SV
Susan V

1 reviews | Active since Dec 2017

02 Jul 2019, 11:48

Talksure ignores requests to cancel.

I considered taking out a policy with Talksure in April last year. Just after agreeing to taking the policy, I decided to cancel. I sent emails and phoned them to cancel the policy. It was an Elixi Gap cover policy. Since then they have continued to deduct the premium from my bank account. I have phoned numerous times, but they still deduct. Today I notice that they deducted almost double my premium! I phoned again, but was sent from person to person. When I got through to the last person, the phone went dead. I phoned again, and they said they would get someone to call me back. I am still waiting. This is terrible service. The worst part is that I have been phoned by them repeatedly for new products and repeated my complaint, and still nothing is done!

Please help! I am fed-up.

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Replies (5)
Talksure Sa
Talksure Sa's reply02 Jul 2019, 13:11
Official
Dear Susan,

Thank you for reaching out to us.

Your query has been forwarded to our client support team for urgent attention and we intend to provide you with feedback within the day.

Regards
Talksure team
SV
Susan V's update02 Jul 2019, 15:18
Reviewer Update
Thank you for your response. The matter has been sorted out satisfactorily by Rivash Ramdhani.

Talksure Sa
Talksure Sa's reply02 Jul 2019, 15:35
Official
Dear Susan,

Thank you for discussing the matter with us and allowing us the opportunity in having your query resolved to your satisfaction.

Regards
Talksure team
SV
Susan V's update15 Jul 2019, 16:58
Reviewer Update
I was supposed to receive a refund last Thursday but still nothing in my bank account...

Again alksure does not do what they say...
Talksure Sa
Talksure Sa's reply16 Jul 2019, 14:09
Official
 Dear Susan,

Thank you for reaching out to us.

Kindly note that your refund request was sent to the Underwriting manager for processing. We apologize for the undue delay of same; we have requested for proof of payment to provided to us once the refund has been processed and we will forward to you same for your records. We anticipate the refund to be processed within the week.

Regards
Talksure team