Talksure and Elixi

Item: Talksure Sa
Rating: 1
Author: Leehanne Z

I have been trying to get a hold of anyone at Talksure so they can explain to me how pre-authorisation works with Elixi so I can go see a dentist. I want the pre-authorisation process explained to me in writing so that when I do phone Elixi they can't make any excuses as I see this is a issue with them.

But is seem nobody at Talksure Client services reads any of the emails as I have sent THREE with absolutely no response back.

Why do you have a Client Services Email if you do not use it.

Horrible service!

Helpful (0)

Replies (2)

Talksure Sa's replyOfficial

24 Mar 2021, 10:21

Dear Leehanne Thank you for reaching out to us. We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further. Regards Talksure SA

Talksure Sa's reply24 Mar 2021, 10:21

Official

Leehanne Z's updateReviewer Update

24 Mar 2021, 10:28

Hi Talksure

Thank you for getting back to me so quickly and Helping me sort out the issue with Elixi.

I appreciate it and the operator that assisted me to get through to Elixi was fantastic.

Leehanne Z's update24 Mar 2021, 10:28

Reviewer Update

Hi Talksure

Thank you for getting back to me so quickly and Helping me sort out the issue with Elixi.

I appreciate it and the operator that assisted me to get through to Elixi was fantastic.