fgwt
floris gert willem tromp
1 reviews | Active since Aug 2019
02 Jun 2020, 11:24
*****ING people's money
In the beginning of taking to the sales person every thing went well ,because of the covic 19 lock down I called my broker to help me see where I could save some money ,he told me that I am paying for something that I can not us if something should happen (motor vehicle warranty) I'm driving a Audi a3 RS 20 T .since I took out the plan I never claimed once I am paying for +- a year now and I want my money back from the first call I were telling them what car I'm driving and now they are telling me stories every time I call. TALKSURE IS A BULL**** COMPANY *****ING PEOPLE'S MONEY TELLING YOU ONE THING AND SENDING A CONTRACT STATING SOMETHING ELSE. If something should happen and I had to make use off TALKSURE services they would not pay out the claim. IM AM WAITING FOR 2 WEEKS NOW NO FEEDBACK EVERY TIME THEY SAY THEY WILL CALL BACK BETWEEN 24/48 HOURS
Helpful (0)
Replies (4)0
Replies (4)
Talksure Sa's replyOfficial
02 Jun 2020, 11:43Dear Floris
Thank you for reaching out to us.
Your query has been forwarded to our Customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our Customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Talksure Sa's reply02 Jun 2020, 11:43
Official
Dear Floris
Thank you for reaching out to us.
Your query has been forwarded to our Customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our Customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Talksure Sa's replyOfficial
03 Jun 2020, 16:38Dear Floris,
Thank you for allowing us the opportunity to investigate your query.
As discussed with you by phone and communicated to you by email:
1. The sales call recording has been reviewed and we hereby confirm that the vehicle details as provided by yourself was "Audi A3 2.0 FSI TURBO". There was no mention nor disclosure by yourself that the vehicle is an RS series model. We state that the foregoing was communicated to you prior to this post and to which you was most insistent that you had informed us your vehicle is an " Audi a3 RS 20 T"
2. Subsequent to receiving your query through this platform, we requested from yourself the vehicle's VIN number. The VIN number has further confirmed that your vehicle is an Audi A3 2.0TFSI Ambition.
3. We were inclined to further investigate and exhaust all avenues and upon further read up, we confirm that the first generation of Audi's RS3 was announced in 2010, some 5 years after the production of your vehicle therefore reconfirming once again that your vehicle is not an RS series model.
Based on the above, we confirm that your vehicle is eligible for cover and the Insurer is at risk and is therefore duly responsible and accountable for any valid claim thereof thus your premiums are nonrefundable. Your policy will remain active as we have not received an instruction from yourself for termination of same.
We encourage you to engage with Audi on the matter and should you obtain supporting information from Audi confirming that your vehicle is an RS series model, you are welcome to inform us same and during which time your query will be revisited.
We are proceeding to close off our file on the matter and we trust that we have been of assistance to you.
Regards
Talksure team
Thank you for allowing us the opportunity to investigate your query.
As discussed with you by phone and communicated to you by email:
1. The sales call recording has been reviewed and we hereby confirm that the vehicle details as provided by yourself was "Audi A3 2.0 FSI TURBO". There was no mention nor disclosure by yourself that the vehicle is an RS series model. We state that the foregoing was communicated to you prior to this post and to which you was most insistent that you had informed us your vehicle is an " Audi a3 RS 20 T"
2. Subsequent to receiving your query through this platform, we requested from yourself the vehicle's VIN number. The VIN number has further confirmed that your vehicle is an Audi A3 2.0TFSI Ambition.
3. We were inclined to further investigate and exhaust all avenues and upon further read up, we confirm that the first generation of Audi's RS3 was announced in 2010, some 5 years after the production of your vehicle therefore reconfirming once again that your vehicle is not an RS series model.
Based on the above, we confirm that your vehicle is eligible for cover and the Insurer is at risk and is therefore duly responsible and accountable for any valid claim thereof thus your premiums are nonrefundable. Your policy will remain active as we have not received an instruction from yourself for termination of same.
We encourage you to engage with Audi on the matter and should you obtain supporting information from Audi confirming that your vehicle is an RS series model, you are welcome to inform us same and during which time your query will be revisited.
We are proceeding to close off our file on the matter and we trust that we have been of assistance to you.
Regards
Talksure team
Talksure Sa's reply03 Jun 2020, 16:38
Official
Dear Floris,
Thank you for allowing us the opportunity to investigate your query.
As discussed with you by phone and communicated to you by email:
1. The sales call recording has been reviewed and we hereby confirm that the vehicle details as provided by yourself was "Audi A3 2.0 FSI TURBO". There was no mention nor disclosure by yourself that the vehicle is an RS series model. We state that the foregoing was communicated to you prior to this post and to which you was most insistent that you had informed us your vehicle is an " Audi a3 RS 20 T"
2. Subsequent to receiving your query through this platform, we requested from yourself the vehicle's VIN number. The VIN number has further confirmed that your vehicle is an Audi A3 2.0TFSI Ambition.
3. We were inclined to further investigate and exhaust all avenues and upon further read up, we confirm that the first generation of Audi's RS3 was announced in 2010, some 5 years after the production of your vehicle therefore reconfirming once again that your vehicle is not an RS series model.
Based on the above, we confirm that your vehicle is eligible for cover and the Insurer is at risk and is therefore duly responsible and accountable for any valid claim thereof thus your premiums are nonrefundable. Your policy will remain active as we have not received an instruction from yourself for termination of same.
We encourage you to engage with Audi on the matter and should you obtain supporting information from Audi confirming that your vehicle is an RS series model, you are welcome to inform us same and during which time your query will be revisited.
We are proceeding to close off our file on the matter and we trust that we have been of assistance to you.
Regards
Talksure team
Thank you for allowing us the opportunity to investigate your query.
As discussed with you by phone and communicated to you by email:
1. The sales call recording has been reviewed and we hereby confirm that the vehicle details as provided by yourself was "Audi A3 2.0 FSI TURBO". There was no mention nor disclosure by yourself that the vehicle is an RS series model. We state that the foregoing was communicated to you prior to this post and to which you was most insistent that you had informed us your vehicle is an " Audi a3 RS 20 T"
2. Subsequent to receiving your query through this platform, we requested from yourself the vehicle's VIN number. The VIN number has further confirmed that your vehicle is an Audi A3 2.0TFSI Ambition.
3. We were inclined to further investigate and exhaust all avenues and upon further read up, we confirm that the first generation of Audi's RS3 was announced in 2010, some 5 years after the production of your vehicle therefore reconfirming once again that your vehicle is not an RS series model.
Based on the above, we confirm that your vehicle is eligible for cover and the Insurer is at risk and is therefore duly responsible and accountable for any valid claim thereof thus your premiums are nonrefundable. Your policy will remain active as we have not received an instruction from yourself for termination of same.
We encourage you to engage with Audi on the matter and should you obtain supporting information from Audi confirming that your vehicle is an RS series model, you are welcome to inform us same and during which time your query will be revisited.
We are proceeding to close off our file on the matter and we trust that we have been of assistance to you.
Regards
Talksure team
fgwt
floris gert willem tromp's updateReviewer Update
04 Jun 2020, 13:21Good day TALKSURE are you really sure what you are talking about first of all I bought my car cash ok 2 I'm not behind on one cent of my installments ok 3 why are you people trying to force me to cancel my policy ,I AM NOT GOING TO CANCEL IT BECAUSE THEN I LOSE ALL MY MONEY YOU O ME ,go and ask the stupid mother.....that called me the first time he must show you the fotos I WhatsApp for him of the car then you come back to me ok
Kind regards
You know who
Kind regards
You know who
fgwt
floris gert willem tromp's update04 Jun 2020, 13:21
Reviewer Update
Good day TALKSURE are you really sure what you are talking about first of all I bought my car cash ok 2 I'm not behind on one cent of my installments ok 3 why are you people trying to force me to cancel my policy ,I AM NOT GOING TO CANCEL IT BECAUSE THEN I LOSE ALL MY MONEY YOU O ME ,go and ask the stupid mother.....that called me the first time he must show you the fotos I WhatsApp for him of the car then you come back to me ok
Kind regards
You know who
Kind regards
You know who
Talksure Sa's replyOfficial
04 Jun 2020, 14:56Dear Floris,
Thank you for your response,
We note that our response was not in the attempts of having you cancel your policy but rather to inform you that your policy will remain active until further instructions from yourself and during which time you will be able to submit claims thus there will be no premiums refundable to you.
Regards
TalksureSA team
Thank you for your response,
We note that our response was not in the attempts of having you cancel your policy but rather to inform you that your policy will remain active until further instructions from yourself and during which time you will be able to submit claims thus there will be no premiums refundable to you.
Regards
TalksureSA team
Talksure Sa's reply04 Jun 2020, 14:56
Official
Dear Floris,
Thank you for your response,
We note that our response was not in the attempts of having you cancel your policy but rather to inform you that your policy will remain active until further instructions from yourself and during which time you will be able to submit claims thus there will be no premiums refundable to you.
Regards
TalksureSA team
Thank you for your response,
We note that our response was not in the attempts of having you cancel your policy but rather to inform you that your policy will remain active until further instructions from yourself and during which time you will be able to submit claims thus there will be no premiums refundable to you.
Regards
TalksureSA team