RC
Rozar C
1 reviews | Active since Sept 2022
27 Sept 2022, 13:30
Quick to sell but lacks the customer care.
This company are ************ I wish the customer care was as good a there sales team. Quick to push these unreliable service onto client but unable to resolve or assist with following up on the poor products offer. Once the sales are through the is no follow up for clients with third party offering once processed. Seem to be a lack of feedback or client care with Talksure and ambledown once a sale is made the same effort in not made to ensure the claims have been resolved.
Helpful (0)
Replies (5)0
Replies (5)
Talksure Sa's replyOfficial
27 Sept 2022, 16:11Dear Rozar Calvert
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsTalksure Sa team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsTalksure Sa team
Talksure Sa's reply27 Sept 2022, 16:11
Official
Dear Rozar Calvert
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsTalksure Sa team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsTalksure Sa team
RC
Rozar C's updateReviewer Update
27 Sept 2022, 16:53Thank you
RC
Rozar C's update27 Sept 2022, 16:53
Reviewer Update
Thank you
Talksure Sa's replyOfficial
28 Sept 2022, 15:14 Dear Rozar Calvert Thank you for reaching out and allowing us the opportunity to assist with your query. Our customer support team has contacted you and provided you with the claims department details in order for you to follow up on any pending claims. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have. All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00. Regards Elixi team
Talksure Sa's reply28 Sept 2022, 15:14
Official
Dear Rozar Calvert Thank you for reaching out and allowing us the opportunity to assist with your query. Our customer support team has contacted you and provided you with the claims department details in order for you to follow up on any pending claims. We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have. All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00. Regards Elixi team
RC
Rozar C's updateReviewer Update
06 Oct 2022, 10:16Thank you Talksure for reaching out and getting back to me a day after this has been logged.
I'd just like to thank Hello Peter who maybe the true hero in this. Talksure has provide an incredible effort to try to assist me, However the product offer by Talksure is still the problem yes my issue has not been resolved as yes there are further complications with my claim and more forms that will need to be processed. One of which is your products that you had offered with the Gap cover initially offered through tellesales, Elixi which had gone into liquidation and now has been taken over by Ambeldown. The claim process has been very scary, and I still don't know if I'm being ****med as I have a set of new from that now has to be processed.
Before you try and contact me to assist or anyone else maybe please have a look at the product your teams are marketing as there short falls are a true reflection of what your company stands for and that might be giving you a bad name.
Yes, my claim has not been resolved and yes maybe all of the customers will be going through the same pain I am.
Sincere regards
I'd just like to thank Hello Peter who maybe the true hero in this. Talksure has provide an incredible effort to try to assist me, However the product offer by Talksure is still the problem yes my issue has not been resolved as yes there are further complications with my claim and more forms that will need to be processed. One of which is your products that you had offered with the Gap cover initially offered through tellesales, Elixi which had gone into liquidation and now has been taken over by Ambeldown. The claim process has been very scary, and I still don't know if I'm being ****med as I have a set of new from that now has to be processed.
Before you try and contact me to assist or anyone else maybe please have a look at the product your teams are marketing as there short falls are a true reflection of what your company stands for and that might be giving you a bad name.
Yes, my claim has not been resolved and yes maybe all of the customers will be going through the same pain I am.
Sincere regards
RC
Rozar C's update06 Oct 2022, 10:16
Reviewer Update
Thank you Talksure for reaching out and getting back to me a day after this has been logged.
I'd just like to thank Hello Peter who maybe the true hero in this. Talksure has provide an incredible effort to try to assist me, However the product offer by Talksure is still the problem yes my issue has not been resolved as yes there are further complications with my claim and more forms that will need to be processed. One of which is your products that you had offered with the Gap cover initially offered through tellesales, Elixi which had gone into liquidation and now has been taken over by Ambeldown. The claim process has been very scary, and I still don't know if I'm being ****med as I have a set of new from that now has to be processed.
Before you try and contact me to assist or anyone else maybe please have a look at the product your teams are marketing as there short falls are a true reflection of what your company stands for and that might be giving you a bad name.
Yes, my claim has not been resolved and yes maybe all of the customers will be going through the same pain I am.
Sincere regards
I'd just like to thank Hello Peter who maybe the true hero in this. Talksure has provide an incredible effort to try to assist me, However the product offer by Talksure is still the problem yes my issue has not been resolved as yes there are further complications with my claim and more forms that will need to be processed. One of which is your products that you had offered with the Gap cover initially offered through tellesales, Elixi which had gone into liquidation and now has been taken over by Ambeldown. The claim process has been very scary, and I still don't know if I'm being ****med as I have a set of new from that now has to be processed.
Before you try and contact me to assist or anyone else maybe please have a look at the product your teams are marketing as there short falls are a true reflection of what your company stands for and that might be giving you a bad name.
Yes, my claim has not been resolved and yes maybe all of the customers will be going through the same pain I am.
Sincere regards
Talksure Sa's replyOfficial
06 Oct 2022, 11:20Dear Rozar Calvert
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
The claims department Ambledown will advise if you have any outstanding documents that are required to finalize a pending claim. This allows them to make a thorough assessment of any claims. The claims process has not changed.
We confirm that Elixi has not been liquidated or moved to Ambledown. It is the insurer, Constantia Insurance Company Limited that has been liquidated and we have moved over all existing clients to the new insurers, Guardrisk insurance. The Underwriting Manager is Ambledown Financial Services and they deal with all claims.
The additional policy that you have with us is the Help Me policy and this is a separate cover from the Gap policy. To follow up on a pending claim, you can contact our claims administrators Ambledown on ***or email: *** For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm.
Regards Talksure SA team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
The claims department Ambledown will advise if you have any outstanding documents that are required to finalize a pending claim. This allows them to make a thorough assessment of any claims. The claims process has not changed.
We confirm that Elixi has not been liquidated or moved to Ambledown. It is the insurer, Constantia Insurance Company Limited that has been liquidated and we have moved over all existing clients to the new insurers, Guardrisk insurance. The Underwriting Manager is Ambledown Financial Services and they deal with all claims.
The additional policy that you have with us is the Help Me policy and this is a separate cover from the Gap policy. To follow up on a pending claim, you can contact our claims administrators Ambledown on ***or email: *** For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm.
Regards Talksure SA team
Talksure Sa's reply06 Oct 2022, 11:20
Official
Dear Rozar Calvert
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
The claims department Ambledown will advise if you have any outstanding documents that are required to finalize a pending claim. This allows them to make a thorough assessment of any claims. The claims process has not changed.
We confirm that Elixi has not been liquidated or moved to Ambledown. It is the insurer, Constantia Insurance Company Limited that has been liquidated and we have moved over all existing clients to the new insurers, Guardrisk insurance. The Underwriting Manager is Ambledown Financial Services and they deal with all claims.
The additional policy that you have with us is the Help Me policy and this is a separate cover from the Gap policy. To follow up on a pending claim, you can contact our claims administrators Ambledown on ***or email: *** For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm.
Regards Talksure SA team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
The claims department Ambledown will advise if you have any outstanding documents that are required to finalize a pending claim. This allows them to make a thorough assessment of any claims. The claims process has not changed.
We confirm that Elixi has not been liquidated or moved to Ambledown. It is the insurer, Constantia Insurance Company Limited that has been liquidated and we have moved over all existing clients to the new insurers, Guardrisk insurance. The Underwriting Manager is Ambledown Financial Services and they deal with all claims.
The additional policy that you have with us is the Help Me policy and this is a separate cover from the Gap policy. To follow up on a pending claim, you can contact our claims administrators Ambledown on ***or email: *** For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm.
Regards Talksure SA team