hM
henry M
1 reviews | Active since Mar 2015
12 May 2020, 12:47
PROBLEMS WITH PAYOUT
MY MOTHER TOOK OUT A POLICY WITH THIS INSURANCE THAT CALLED HER AND DID NOT SEND HER A CONTRACT NOW THAT ITS TIME TO PAY OUT THEY WANT TO SEND HER A POLICY THEY NEED THE LAST SERVICE HISTORY AFTER I SPOKE TO THE CONSULTANT THEY MADE HER SERVICE THE VEHICLE AND STILL THEY DON'T WANT PyOUT THE VEHICLE HAS BEEN STANDING AT REPAIRS FOR 3MONTHS NOW AND THE PAYMENT IS GOING OFF EVERYMONTH WITH NO SUCCESS OF THE VEHICLE BEING FIXED I WANTED TO TAKE OUT AA POLICY MYSELF BUT WILL NEVER TAKE ONE OUT IN MY LIFE WILL SAVE AND FIX MY CAR ITS VERY SAD CAUSE THEY GUY CALLED ME AND I REFERRED THEM TO MY MOTHER CAUSE THE GUY KEPT ON PHONING ME I THINK 4 TIMES IN THE WEEK TO SELL THIS POLICY Jerry Leothela from insureafrica want me to speak to talk sure i also request for the recording as i feel this is ripping of an old lady
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Replies (3)hM
henry M's updateReviewer Update
12 May 2020, 12:49client policy number are MOWA047837
hM
henry M's update12 May 2020, 12:49
Reviewer Update
client policy number are MOWA047837
Talksure Sa's replyOfficial
12 May 2020, 13:08Dear Henry
Thank you for reaching out to us.
We are sad to hear that you feel this way. You query has been forwarded to our customer support team for urgent assistance and they will be in contact with the policyholder to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear that you feel this way. You query has been forwarded to our customer support team for urgent assistance and they will be in contact with the policyholder to discuss the matter further.
Regards
Talksure team
Best regards,
Talksure Sa's reply12 May 2020, 13:08
Official
Dear Henry
Thank you for reaching out to us.
We are sad to hear that you feel this way. You query has been forwarded to our customer support team for urgent assistance and they will be in contact with the policyholder to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear that you feel this way. You query has been forwarded to our customer support team for urgent assistance and they will be in contact with the policyholder to discuss the matter further.
Regards
Talksure team
Best regards,
Talksure Sa's replyOfficial
19 May 2020, 17:52Dear Henry
Kindly note that we have investigated the matter and as per our findings:
1. During application, the policyholder was expressly made aware of the servicing requirements of the Warranty plan and of her responsibility in ensuring that the vehicle's services are up to date as per the manufacturers requirements; regrettably it was established subsequent to the claim being lodged that the servicing of the vehicle has not been carried out as required.
2. Policy documents detailing the terms and conditions of the policy were sent to the policyholder by both email and mobilink. The policy documentation fully sets out the servicing requirements and all relevant terms and conditions of the policy.
3. The Underwriting Manager has as a gesture of goodwill made a positive decision to approve 50% of the listed benefit pertinent to the claim even though there has been Irregular Servicing and which is not permitted on the policy.
4. The policyholder has accepted the decision of the Underwriting Manager
Based on the above, we consider the matter as resolved and we are therefore proceeding to close this query. We thank you for affording us the opportunity to respond on the matter and we trust that we have been of assistance to you.
Regards
TalksureSA team
Kindly note that we have investigated the matter and as per our findings:
1. During application, the policyholder was expressly made aware of the servicing requirements of the Warranty plan and of her responsibility in ensuring that the vehicle's services are up to date as per the manufacturers requirements; regrettably it was established subsequent to the claim being lodged that the servicing of the vehicle has not been carried out as required.
2. Policy documents detailing the terms and conditions of the policy were sent to the policyholder by both email and mobilink. The policy documentation fully sets out the servicing requirements and all relevant terms and conditions of the policy.
3. The Underwriting Manager has as a gesture of goodwill made a positive decision to approve 50% of the listed benefit pertinent to the claim even though there has been Irregular Servicing and which is not permitted on the policy.
4. The policyholder has accepted the decision of the Underwriting Manager
Based on the above, we consider the matter as resolved and we are therefore proceeding to close this query. We thank you for affording us the opportunity to respond on the matter and we trust that we have been of assistance to you.
Regards
TalksureSA team
Best regards,
Talksure Sa's reply19 May 2020, 17:52
Official
Dear Henry
Kindly note that we have investigated the matter and as per our findings:
1. During application, the policyholder was expressly made aware of the servicing requirements of the Warranty plan and of her responsibility in ensuring that the vehicle's services are up to date as per the manufacturers requirements; regrettably it was established subsequent to the claim being lodged that the servicing of the vehicle has not been carried out as required.
2. Policy documents detailing the terms and conditions of the policy were sent to the policyholder by both email and mobilink. The policy documentation fully sets out the servicing requirements and all relevant terms and conditions of the policy.
3. The Underwriting Manager has as a gesture of goodwill made a positive decision to approve 50% of the listed benefit pertinent to the claim even though there has been Irregular Servicing and which is not permitted on the policy.
4. The policyholder has accepted the decision of the Underwriting Manager
Based on the above, we consider the matter as resolved and we are therefore proceeding to close this query. We thank you for affording us the opportunity to respond on the matter and we trust that we have been of assistance to you.
Regards
TalksureSA team
Kindly note that we have investigated the matter and as per our findings:
1. During application, the policyholder was expressly made aware of the servicing requirements of the Warranty plan and of her responsibility in ensuring that the vehicle's services are up to date as per the manufacturers requirements; regrettably it was established subsequent to the claim being lodged that the servicing of the vehicle has not been carried out as required.
2. Policy documents detailing the terms and conditions of the policy were sent to the policyholder by both email and mobilink. The policy documentation fully sets out the servicing requirements and all relevant terms and conditions of the policy.
3. The Underwriting Manager has as a gesture of goodwill made a positive decision to approve 50% of the listed benefit pertinent to the claim even though there has been Irregular Servicing and which is not permitted on the policy.
4. The policyholder has accepted the decision of the Underwriting Manager
Based on the above, we consider the matter as resolved and we are therefore proceeding to close this query. We thank you for affording us the opportunity to respond on the matter and we trust that we have been of assistance to you.
Regards
TalksureSA team
Best regards,