RP
Reuben P
1 reviews | Active since Jan 2013
18 Jun 2020, 13:30
Poor Service
I submitted a claim for a Gap cover with Talksure, who is part of Constantia Insurance Company Limited on 01 May 2020. I called about three weeks ago for feedback and I was told, the claim was with the Assessor who is busy with it and will get back to me asap. I called again today 18 June 2020 and I am told the very exact thing. It was forwarded to the Assessor who is busy with it. This is the height of Incompetence. It's only a gap cover with a small amount below R2000 but it's taking forever to be paid out. I'm sick of the incompetence and will definitely be cancelling my policy with Talksure, Ambledown as they are to put it bluntly, useless
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Talksure Sa's replyOfficial
18 Jun 2020, 14:09Dear Reuben
Thank you for reaching out to us.
We are sad to hear that you feel this way as we certainly pride ourselves in providing excellent customer service.
We note that from your listed details on this platform, we cannot locate a policy for yourself. Our customer support team will therefore be in contact with you to gain more clarity on the matter. We regret that should you not be the policyholder, consent will be required from the policyholder to provide information and take instructions from you.
Regards
Talksure team.
Thank you for reaching out to us.
We are sad to hear that you feel this way as we certainly pride ourselves in providing excellent customer service.
We note that from your listed details on this platform, we cannot locate a policy for yourself. Our customer support team will therefore be in contact with you to gain more clarity on the matter. We regret that should you not be the policyholder, consent will be required from the policyholder to provide information and take instructions from you.
Regards
Talksure team.
Talksure Sa's reply18 Jun 2020, 14:09
Official
Dear Reuben
Thank you for reaching out to us.
We are sad to hear that you feel this way as we certainly pride ourselves in providing excellent customer service.
We note that from your listed details on this platform, we cannot locate a policy for yourself. Our customer support team will therefore be in contact with you to gain more clarity on the matter. We regret that should you not be the policyholder, consent will be required from the policyholder to provide information and take instructions from you.
Regards
Talksure team.
Thank you for reaching out to us.
We are sad to hear that you feel this way as we certainly pride ourselves in providing excellent customer service.
We note that from your listed details on this platform, we cannot locate a policy for yourself. Our customer support team will therefore be in contact with you to gain more clarity on the matter. We regret that should you not be the policyholder, consent will be required from the policyholder to provide information and take instructions from you.
Regards
Talksure team.