Please assist me with the issue I have encountered with Talk sure SA. They are so convincing in selling their product but refuse to to deliver. A poor man is the street is losing their money on a daily basis. We need to expose these ***** and close their

Good Day. I had a very terrible experience, was emotionally draining and it is impacting our Health. Talk sure promise me that they would cover for emergencies, but unfortunately, they did not bother. They were not empathetic, received no customer service, and threw me in a pit to find means and ways to deal with my sister's emergency. We almost lost her. I have taken this Medical Insurance cover since last year, my sister lives with her daughter down in KZN and her Mum felt weak and was on the floor, so my sister's daughter and her husband Julian helped put her on the bed and called the ambulance and they arrived about 15mins later. They were asking her questions about how she was feeling and then they held her by her arms and took her to the clinic because Victoria hospital would not accept her even though she fell and could not walk. So they took her to the clinic and as they were taking her off the ambulance they hurt her leg which made matters worse, she could not walk at all and they knew that she was hurt and didn't worry. I took her home after her treatment was done and she was still not feeling well, so I checked on her the entire night and by the morning she was gone very bad. I called for the ambulance and they arrived in minutes, they saw how sick my mom was, so they gave oxygen and nebulized her, and had to put her on the stretcher to take her to the ambulance and make sure she was stabilized because they said she was going into a cardiac arrest, they then took her to Osindisweni hospital and the doctor sent her for an x-ray for her knee which was hurt, there she was admitted for 5 and half days and then sent home and she continued to see the GP and the doctor had to come to the car because she couldn't walk. I chatted to the Talk sure authorization Department and they refuse to listen to me. Got a decline status and they refused to pay I canceled the policy and asked them to refund my premiums from the time I started paying until the last premium. My sister is extremely poor, she is living with her daughter they have financial difficulties and at the moment she needs help and has nowhere to go. Please help my sister. God Bless you. Vashnee