Pathetic client service 2021-05-17

Item: Talksure Sa
Rating: 1
Author: Jannie W

Good morning,

Can someone from Talksure Sa please assist me with my ticket elexi health #339950/ wf_*** unity health that was logged on 2021/05/13 already and asked for assistance again on 2021/05/14 its pathetic that no one is willing to assist me as a paying client for almost 3 months now after my first issue with you guys in the beginning of May 2021.

I'm thinking of cancelling my policy with elexi/unity and going to another company who would actually appreciate my money and give me proper service its one issue after the other with you guys your turnaround times with communication/action is pathetic to say the least on small queries and calls logged. :-(

Can i please get feedback before COB today 2021/05/17

Helpful (0)

Replies (2)

Talksure Sa's replyOfficial

17 May 2021, 10:32

Dear Jannie

Thank you for reaching out to us.

We are sad to hear of your recent experience as this is certainly not the level of service we aspire to!

Our customer support team will reach out to you shortly yo assist you with your query.

Regards
Talksure team

Talksure Sa's reply17 May 2021, 10:32

Official

Talksure Sa's replyOfficial

18 May 2021, 16:15

Dear Jannie W Our customer support team has reached out to you and assisted you with your queries, we endeavour to address all queries within the stipulated time period, however at times we may encounter unforeseen events which may interfere with our response times. We would like to extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.

Regards
Talksure team

Talksure Sa's reply18 May 2021, 16:15

Official