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Muller W

1 reviews | Active since Dec 2018

05 Dec 2018, 07:55

Not Talksure but Promisessure - Bad bad service

I joined Elixi Health on the 01/05/2018 and was promised that my Membership card would be delivered within 6 weeks. It is now more than 6 MONTHS and after various calls, emails and promises that they would send my membership cards by courier, still NOTHING happened. Each time when I call they tell me that they tried to phone me but could not reach me which I don't believe as I did not received any missed calls from them. I also had a claim on 29 October 2018 but NO payment yet and no response except so-called "TICKET NUMBERS" that they send me. Do these people knows what the word customer relations means. Also, they need to realize that we the customer is actually paying their salaries as without us they would not have a job. It is not TALKSURE but PROMISESSURE! Going to cancel my Elixihealth now and going to a company who really cares for their customers.

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Replies (2)
Talksure Sa
Talksure Sa's reply05 Dec 2018, 08:00
Official
Dear Mr Wehmeyer

Thank you for reaching out to us.

Your query has been forwarded to our client services team for urgent assistance. We will be in contact with you shortly to discuss the matter further with you.

Regards
Talksure team
MW
Muller W's update06 Dec 2018, 13:56
Reviewer Update
O'Neil Naidoo from Talksure contacted me yesterday, Wednesday 5/12/2018 at 14h20 and I explained to him the issues I have with Talksure. he assured me that he will quickly look into it and will give me feedback within the next hour. At 14h51 I he phoned me and updated me on my issue and also informed me that he had just send me a mail confirming this. I looked at my mails and see that he indeed send me the mail. Then today, 6/12/2018 at 11h34 he again phoned me and confirmed to me that he received my mail in which he asked me to re-send the paid invoices to him. I wish all the employees at Talksure was as dedicated to their customers as O'Neil Naidoo. You are a BIG assets to Talksure. Well done and many thanks O'Neil. Highly appreciated!