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Johannes P

1 reviews | Active since Jul 2016

31 Aug 2018, 15:05

Not delivering services like they were suppose to UNITY & TALKSURE SA

they said they have arrange for the medical bill to be paid now when ive contacted the hospital it have not being paid i have also canceled their pathetic services as they promise things and dont deliver i need the things to be sorted out

unity health services

0
Replies (5)
Talksure Sa
Talksure Sa's reply31 Aug 2018, 15:33
Official

Dear Johannes, Thank you for reaching out to us. We are in communication with the claims administrator Unity Health in relation to claims received and paid thus far for yourself. Once feedback is received, we will update you same. Regards, TalksureSA.

JP
Johannes P's update03 Sept 2018, 14:43
Reviewer Update
Rivash Ramdhani have phoned me and sended me the proof of payment which i have sended to the hospital im now just waiting for feedback to confirm if the hospital did receive the payment thank you Rivash Ramdhani for phoning back to confirm if i did receive all the required info
Talksure Sa
Talksure Sa's reply03 Sept 2018, 14:46
Official

Dear Johannes, Thank you for taking the time in discussing your query with us. As we have confirmed with you by phone, we have sent you proof of payment for claims approved and paid to the relevant service providers. You have mentioned that you will be in contact with the hospital to confirm which bills they refer to that has not been paid and you will inform us same should you require further assistance. Regards, TalksureSA.

JP
Johannes P's update22 Oct 2018, 14:12
Reviewer Update
i have received yet another call from hospital and they state they did not receive the payment the letter i received was just stating CLAIM SETTLEMENT ADVICE i require the actual proof of payment so that i can send it to them can someone please assist me to get actual proof of payment The hospital stated the following The document that you send me was a claim settlement advice. I checked with our receipts department - the money is not reflecting in our bank account which means that the payment was not done. Please forward me the proof of payment so that we can allocate the money. I NEED PROOF OF PAYMENT STATING THEY MADE PAYMENT TO ACCOUNT NUMBER WF052203
Talksure Sa
Talksure Sa's reply31 Oct 2018, 13:44
Official
Dear Johannes,

Thank you for reaching out to us. 

As discussed, we have liaised with Unity Health, the claims administrator; they have confirmed that payment for the claim in question has been cleared and you have been updated same. Thank you once more for allowing us the opportunity in having your query resolved to your satisfaction.

Regards
Talksure team.