1 reviews | Active since Aug 2020
Non Payment of GAP cover
I have been paying Talksure a premium for Gap cover for more than 10 Years. In early times Talksure were very efficient, I have stayed with them based on this efficiency. Claims submitted in November 2020 are still unpaid. Today was 'a line in the sand day'. Four calls to the call centre today resulted in no resolution of the matter. The App indicates the claim has been settled. To date, no money has been paid to my account and I have received no correspondence as to what claims have been settled or a POP reflecting the payment. The payment was supposed to have taken place on the 3rd of February. To the owners of Talksure - if you mistreat your customers, you will soon have no customers. By mistreating your customers you break down your Brand that has taken much money to build. If I have not received my money from Talksure/Ambledown by 10H00 tomorrow 05/02/2021 then I will start posting my comments on my FB page. Richard Lomax
Thank you for reaching out to us,
We are sad to hear of your recent experience with us as this is certainly not the service levels we aspire to. The matter has been escalated and our customer support team will engage with the Insurer regarding the claims.
We will reach out to you shortly with feedback on the matter.
Regards
TalksureSA team
Thank you for reaching out to us,
We are sad to hear of your recent experience with us as this is certainly not the service levels we aspire to. The matter has been escalated and our customer support team will engage with the Insurer regarding the claims.
We will reach out to you shortly with feedback on the matter.
Regards
TalksureSA team
Thank you for discussing your query with us.
The claim was paid out on 03-02-2021 however due to different banking institutions been used there was a delay in the clearance of the funds. A settlement letter has been emailed to your email address for your records. We thank you for affording us the opportunity to respond on the matter and we trust that we have been of assistance to you.
Regards
TalksureSA team
Thank you for discussing your query with us.
The claim was paid out on 03-02-2021 however due to different banking institutions been used there was a delay in the clearance of the funds. A settlement letter has been emailed to your email address for your records. We thank you for affording us the opportunity to respond on the matter and we trust that we have been of assistance to you.
Regards
TalksureSA team