Mis selling to customers

Spoke to a consultant regarding a medical aid with Elixi. She told me that though there was a 2 months waiting period i will be able to start seeing a doctor from September (next month). Yesterday I call in and Amanda Mtshole tells me the 2 months waiting period still very much applies and will be required to wait. I asked her to pull the records of the call for the 8th of August 2022. She said she'll escalate and asked when I would like to o call back with feedback I advised from 8 am today of which she still has not called me. Such DISHONESTY and NO INTEGRITY in handling Customers. All they care about is the Sale. Shame on You both ELIXI A S TALKSURE. NO REPUTATION WHATSOEVER!!! MONEY EATERS YOU ARE!!!!