CG
Carmen G

1 reviews | Active since May 2020

03 Jul 2020, 12:16

Medical insurance- Paying for what?

Pathetic service I joined 3 months ago with a dependant I have been paying for this dependant Only to find out, he is not covered I have tried calling whole morning. I was cut off I tried emailing and now the email is also not going through- UNDELIVERABLE

0
Replies (2)
Talksure Sa
Talksure Sa's reply03 Jul 2020, 12:46
Official
Dear Carmen

Thank you for reaching out to us.

We sincerely apologize for the negative experience you've had. We have requested for urgent assistance on the matter and our customer support team will be in contact with you shortly to assist you with your query.

Regards
Talksure team
Talksure Sa
Talksure Sa's reply03 Jul 2020, 13:06
Official
Dear Carmen,

Thank you for discussing your query with us. 

As we have discussed, we have ensured that the relevant details are updated and your dependent is active and able to utilize their applicable benefits.

We sincerely apologize once more for the inconvenience and we trust that we have been of assistance to you.

Regards
Talksure team