RA
Rita A

1 reviews | Active since Nov 2021

19 Nov 2021, 15:03

It has been removed , REPOSTING . ALMOST KILLING ME

After making a complaint on hello peter it has been removed, even where they were contradicting themself. NOTHING WAS PAID

I am reposting this as they are trying to hide this.

I am placing a complaint and Cancelling this Elexi health ( unity health )

Not only was my antibiotics not coved subscribed to me by the doctor you rejected for my Pneumonia

As my daughter phone to state I can not breath, I am coughing up blood and my situation became critical , no one could give us a definite answer or help us .After the confusion where I was told to pay 1500 for im not even sure ( nowhere stated in the policy ) I was taken to Medi-clinic where I was declined after being said ill be approved then after phoning to get that sorted , Casualty took me at 11:30

Where there was enough time to place me in a bed drip placed in my arm, then a covid test . Then without any further explanation, everything riped out of my body ( still cant breath) keep in mind doctor told us my right lung had collapsed and elixi health will not pay any more im being kicked out .

13H im in Sedibeng hospital. I cant breath im waiting on the floor until 18H . After my daughter walked in asking to please release me as she will move me over to a private hospital herself ( as I still cant breath and I am left on the cold floor while I have pneumonia)

Now here is the big issue . I was not stabilized, every step of the way I was treated like im worthless Your promises are false . All that was repeated to me is its not a accident or a burn. THERE WAS NO STABILITION

You state Procedure to follow in event of a emergency or serious accident –Call Unity Health call centre on **********or ER24 on **********, or make use of the push-to-call function on your Unity Health App. ER24 will verify the membership of the person in need of help, whether it be the main member or a dependant. ER24 will assist the member with advice and emergency transportation to the nearest inpatient hospital facility. ER24 will issue the hospital with a guarantee of payment and the member will be admitted for treatment.

An “emergency” is an event of a sudden, and at the time, unexpected onset of a health condition that requires immediate medical or surgical treatment, where failure to provide medical or surgical treatment would result in serious impairment to bodily functions or serious dysfunction of a bodily organ or would place the person’s life in jeopardy.

While being sent to the public hospital the dr at Medi clinic stated that I’m being kicked out due to no authorisation and he has to send me to a public hospital because my lung is collapsed and if I’m not around specialists I’ll Die .

Clinical stability was defined as achievement of five normal vital signs (heart rate, systolic blood pressure, respiratory rate, oxygen saturation, and temperature) plus normal mental status and ability to eat. A lenient definition of normal vital signs (e.g., temperature below 38.3°C) resulted in a median time to clinical stability of three days, whereas a conservative definition (e.g., temperature below 37.2°C) resulted in clinical stability within five to seven days. Not surprisingly, those with severe pneumonia on admission took longest to become clinically stable.

This definition seems clear: a patient is stabilized when his or her condition, will not worsen upon leaving the facility. Over the years, though, courts have interpreted the language differently before finally determining exactly when a hospital’s duty to stabilize has been satisfied

So After every Run around looking for ways out of this, you have broken the contract I am going public with this.

Talk sure Never approved half of the stabilization costs/transport. That is why they said ( As we have confirmed to you by feedback from the Administrator, the Emergency Stabilization benefit was authorized and as such not declined as you assert) to immediately respond with ( its all still in pending .)

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Replies (11)
Talksure Sa
Talksure Sa's reply22 Nov 2021, 06:38
Official
Dear Rita

Thank you for allowing us the opportunity to investigate the matter.

We are sorry to hear of your recent experience with us, this is certainly not the level of service that we aspire to.

To shed light on the recent events, Unity Health was awaiting documents from Mediclinic for the incident in question.  The casualty claims have all been approved for the 25 October 2021, which includes the casualty doctor, radiology, pathology and the hospital.

The information received from Mediclinic highlighted on the below points:

  1. The member did received treatment for stabilization, respiratory support; medication; radiology; pathology; ECG.
  2. The doctor noted that the member’s condition improved after the commencement of treatment, thus she was stabilized.
  3. Member was extensively counselled regarding her results, the admission, the treatment plan going forward and when admission was declined.
  4. Member agreed to be transferred to a state facility.
  5. Member was not kicked out as alleged but was accepted by a physician at the receiving state facility as arranged by the casualty doctor at Mediclinic Vereeniging.
  6. An ambulance was arranged for transportation and thus the member would be monitored the entire time until received at the state facility, thus her stabilization would not be compromised.
 We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.

All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00.

RegardsTalksure Sa Team
RA
Rita A's update22 Nov 2021, 09:34
Reviewer Update
1) the invoices received was not paid and declined, Stabilized even though i still could not breathe and lung collapsed sent out and still needed to pay my own transport

2) The Doctor never stated i was stabilized, Noting was being approved so they weren't keeping me there. AKA bill i received from you not paying

3) blaten Lie. I am still struggling after i had to get my own oxygen machine just to breathe.

4) I never agreed to be transferred, The doctor said my lung is collapsed i will die if i don't get help

5) In the state hospital i was lying on the floor. Waiting on a bed .

YOU guys have investigated this for 3 weeks promising my nothing but lies .
You having meetings with mediclinic .

RA
Rita A's update22 Nov 2021, 11:41
Reviewer Update
Every time since 27/10/2021 i was promised an update. When i received a call there is an excuse then, i get treated badly due to me not being able to speak. ( Due to my damaged Lungs ) you started speaking to my daughter. Now the whole attitude changed, and we get treated worse every step of the way . but again you try find a way to blame everyone. We go have to invoices from 2 weeks after in incident saying DECLINED. Your alligations are false. I hope everyone sees it and notices it. I have found multiple complaints about these.
RA
Rita A's update22 Nov 2021, 11:51
Reviewer Update
https://www.hellopeter.com/talksure-sa/reviews/medical-insurance-ae25311b57196da206723c7e8fb86fe2cecf6d3a-***

https://www.hellopeter.com/talksure-sa/reviews/medical-insurance-ae25311b57196da206723c7e8fb86fe2cecf6d3a-***
RA
Rita A's update22 Nov 2021, 13:09
Reviewer Update
Can you please forward me the proof of where the doctor stated any of this. and of the report. just phoned the hospital where all this has been denied
Talksure Sa
Talksure Sa's reply22 Nov 2021, 16:59
Official
Dear Rita

Thank you for reaching out and allowing us the opportunity to assist with your query. 

 Our customer support team has made contact with you and provided feedback received from claims in reference to the incident you had.

We attempted to contact you from the 09 November 2021 up until the 22 November 2021, and have tried to keep you updated with the progress of the claim.  We have sent you correspondence via email to ***, after each unsuccessful call to you we have followed up with an email. 

The Underwriting Managers would have sent communication via email with the outcome of the claims. 

We regret that our response is unfavorable however we trust that you will find it to be in order.  We extend an apology for any inconveniences that may have been caused.

Should you require any further assistance kindly contact us on ***and we are available from Monday to Friday between 08h00 to 17h00

RegardsTalksure Sa Team
 


RA
Rita A's update23 Nov 2021, 08:56
Reviewer Update
You never contacted me. You sent an email saying everything is paid now.
You have phoned me and asked to speak to my daughter.

You still have not said any proof that i was released due to the doctor saying i was stabilized.
To which i was not. You claimed everything was approved, yet everything was paid NOW almost a month later. I was released due to the claims being declined. no physician saw me at the public facility. You have caused damage. Now you trying to run away and acting as nothing happened. You send SMS s saying you tried contacting me but no phone call. When i try phoning i get the response someone will phone me back
Talksure Sa
Talksure Sa's reply24 Nov 2021, 08:39
Official
Dear Rita

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. The matter has been escalated to our customer support team please expect a call. 
Regards 
Talksure Sa Team
RA
Rita A's update29 Nov 2021, 09:57
Reviewer Update
You have no intentions of making anything right.
You pay the bill declined a month later.
I was not stabilized. Antibiotics were not covered.

Now you tell the ombudsman. Everything has been sorted out.

Please stop lying
Talksure Sa
Talksure Sa's reply29 Nov 2021, 17:27
Official
Dear Rita

Thank you for reaching out to us.

We are sad to hear of your recent experience. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.

RegardsTalksure Sa Team
RA
Rita A's update02 Dec 2021, 09:52
Reviewer Update
Well Done still taking off on our account