*********** Staff with lack of communication s****s

I am extremely disappointed in the service I have been experiencing at Talksure SA. I have been paying for a gap cover product for well over a year now. This product was sold to me purely for the agent to make a sale. The agents at this call centre do not even know the details of their products. I had delivered my baby prematurely on 31 May 2017 and was under the impression that he would be fully covered under my plan, as how do you cover a person that isnt born as yet??? When I called in to add my son onto the policy, I was told by yet another *********** agent who advised that my son will still be covered however, I need to upgrade my policy to the family option and my start date can only be as of 01 August, I had called in June! Yet again, this was done for her to earn her commision on upgrading an existing policy!

My baby had spent 6 weeks in NICU, with a hospital bill of over R800,000 and there was definietly a shortfall thats been owed to various doctors. I had come into Talksure offices some time in September and had spoken to Levesh Ramchuran in the claims department who had taken my claim docs. No communication was made by him during October and November and my claim was rejected with the reason that I was on single protectorand my son not covered. Which is utter **** as had that been communicated to me from the inception of my policy, I had no reason not to pay a higher premium.

I then emailed talksure and requested call recordings so that I can further my claim with the ombuds, I thereafter received a call from Rivash Ramdhani who made it clear that all calls are recorderd and that he is STILL UNDER SUPERVISION. So now i am left with an agent who has not even completed his 2 years of supervision! He changes his accent on the phone which in my opinion is extremely annoying and assures me thatmy policy will be accepted and payout will be made in 14 working days.

After sending numerous emails to him to find out the status of my claim, no communication was given and I am yet again in the dark. Eventually my husband had spoken to Talksure who assured him the claims were accepted and are awaiting payout today 05 December 2017. He then called ambledown to confirm and spoke to Simon who then told him the claims were in fact rejected and only after going into his 'Systems' then advised that the claims are accepted but they are awaiting the inception date on the policy from Rivash. So who isn't doing their job here???

Its disgusting that you guys can literally ***** from your clients and have them beg you for payout. What happened to TCF and having the clients best interest? Or is this company all about *****ing money from clients just to make commision for their agents? I have doctors breathing down my back for their monies and I am unable to pay them due to incompetence of Talksure and their agents. I will never recommend this company to anyone. Every product being sold is based on lies and deceit. This is a pathetic company to be involved with. Nobody knows what is going on. You get pushed from pillow to post because the agents at Talksure are not communicating with Ambledown.

What is Rivash's position at Talksure as he called me under the pretext of assisting me, but even he is unable to come through on all the many promises that were made. I have a sick child that still needs medical care, and how am I supposed to take him to these doctors if I havent paid them their outstanding bills?

I request all call recordings from the very inception of this policy as I am definitely taking it up with the ombuds. My lawyers have already been briefed and we will soon be proceeding with all documents to the ombuds.

Joining this company is an absolute joke. In future I suggest you educate your staff about the products you have and how to advise clients on what is the best option for them. Don't get your salary from duping clients and proividing them with lies and false information!!!