JM
Jaynine M
1 reviews | Active since Feb 2021
16 Feb 2021, 14:08
Frustrated client - this company is a HUGE ****!
Elixi - I took this insurance last September, for my niece and nephew, not only have we not received cards for this insurance - there has been no assistance. Every time I call any of the numbers - it says it does not exist.
When selling this product, the agent sent a list of doctors, the Dr's on that list say they don't take the plan any more cause it doesn't pay them. I understand paying a cover charge, but the doctors or hospitals are not accepting this insurance at all. It's not even reflecting on their systems.
I need to speak to the relevant people. It is an absolute frustration dealing with this, especially when you are dealing with a child in pain!, life in danger. Failure to meet my requirements as a medi insurance, I will like all my premiums back, since it seems this cannot benefit me ever. Waste of time and money.
I would like to deal with this amicably, instead of approaching the ombudsman.
Helpful (0)
Replies (7)0
Replies (7)
Talksure Sa's replyOfficial
16 Feb 2021, 15:21 Dear Jaynine Thank you for reaching out to us. We are sad to hear of your recent experience with us as this is certainly not the level of service we aspire to. Our customer support team will reach out to you to discuss the matter with you and assist you further. Regards TalksureSA team
Talksure Sa's reply16 Feb 2021, 15:21
Official
Dear Jaynine Thank you for reaching out to us. We are sad to hear of your recent experience with us as this is certainly not the level of service we aspire to. Our customer support team will reach out to you to discuss the matter with you and assist you further. Regards TalksureSA team
JM
Jaynine M's updateReviewer Update
17 Feb 2021, 12:43A lady called and heard us out. however did not get back to us regarding our query.
please cancel this immediately and refund my premiums!
please cancel this immediately and refund my premiums!
JM
Jaynine M's update17 Feb 2021, 12:43
Reviewer Update
A lady called and heard us out. however did not get back to us regarding our query.
please cancel this immediately and refund my premiums!
please cancel this immediately and refund my premiums!
Talksure Sa's replyOfficial
18 Feb 2021, 09:03 Dear Jaynine Thank you for allowing us the opportunity to assist with your query. Our customer support team has contacted you on the 17th of February 2021, we are in receipt of your request which is currently being reviewed. We apologize for any inconvenience that may have been caused and will provide urgent feedback on the matter. Regards TalksureSA team
Talksure Sa's reply18 Feb 2021, 09:03
Official
Dear Jaynine Thank you for allowing us the opportunity to assist with your query. Our customer support team has contacted you on the 17th of February 2021, we are in receipt of your request which is currently being reviewed. We apologize for any inconvenience that may have been caused and will provide urgent feedback on the matter. Regards TalksureSA team
JM
Jaynine M's updateReviewer Update
19 Feb 2021, 11:21Thank you Stephanie Mohan for your helpful call and assistance in understanding this.
JM
Jaynine M's update19 Feb 2021, 11:21
Reviewer Update
Thank you Stephanie Mohan for your helpful call and assistance in understanding this.
Talksure Sa's replyOfficial
19 Feb 2021, 12:29 Dear Jaynine Thank you for taking the time to share your feedback with us; our priority is customer service and we are ecstatic that we met that mark! We look forward to your ongoing support. Regards TalksureSA Team
Talksure Sa's reply19 Feb 2021, 12:29
Official
Dear Jaynine Thank you for taking the time to share your feedback with us; our priority is customer service and we are ecstatic that we met that mark! We look forward to your ongoing support. Regards TalksureSA Team
JM
Jaynine M's updateReviewer Update
17 Aug 2021, 13:18Yet again! the member felt sick on Monday morning 9th of August, to a point where she could not even stand. I called the emergency line and was referred to 2 doctors, one was closed and the other was DR. WARDS office in Paulshof, which was still open. It was 11:15 and the receptionist turned us away saying that there are 3 people waiting and it's women's day and she wants to go home at 12. She was rude and unhelpful, Imagine turning medical treatment to a child. This is the type of client's Elixe/ Unity health partners with, what a disgrace. The Doctors on your GP list firstly not all acknowledges Elixe's association with them. They are too far off and in dangerous areas.
We emailed the client center on the 11th and did not get a response up till today, 17th August. They don't even acknowledge our cancellation. Extremely bad service….We do not wish to deal with this company and do not advise anyone to deal with them.
We emailed the client center on the 11th and did not get a response up till today, 17th August. They don't even acknowledge our cancellation. Extremely bad service….We do not wish to deal with this company and do not advise anyone to deal with them.
JM
Jaynine M's update17 Aug 2021, 13:18
Reviewer Update
Yet again! the member felt sick on Monday morning 9th of August, to a point where she could not even stand. I called the emergency line and was referred to 2 doctors, one was closed and the other was DR. WARDS office in Paulshof, which was still open. It was 11:15 and the receptionist turned us away saying that there are 3 people waiting and it's women's day and she wants to go home at 12. She was rude and unhelpful, Imagine turning medical treatment to a child. This is the type of client's Elixe/ Unity health partners with, what a disgrace. The Doctors on your GP list firstly not all acknowledges Elixe's association with them. They are too far off and in dangerous areas.
We emailed the client center on the 11th and did not get a response up till today, 17th August. They don't even acknowledge our cancellation. Extremely bad service….We do not wish to deal with this company and do not advise anyone to deal with them.
We emailed the client center on the 11th and did not get a response up till today, 17th August. They don't even acknowledge our cancellation. Extremely bad service….We do not wish to deal with this company and do not advise anyone to deal with them.
Talksure Sa's replyOfficial
18 Aug 2021, 14:18Dear Jaynine
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure Sa team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure Sa team
Talksure Sa's reply18 Aug 2021, 14:18
Official
Dear Jaynine
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure Sa team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards Talksure Sa team