FINE PRINT NEVER SEEN

At first, when the policy was taken out over the phone the consultant misinformed me about the product and the benefits. I utilize the nominated network doctor that prescribes medication as directed by Talksure only to pay for all the medicine as when you arrive at the pharmacy the medication purportedly is not on Talksure's formulary. I have attempted to complain about this on several instances to no avail as they then allege they do not deal with the prescriptions and will get someone to attend to it. It's been almost a year and the matter is still not resolved. The rules change without being informed. The emergency contact details have changed three times without any notification. Not all the casualty procedures such as X - rays are paid for and you need to pay for this out of your own pocket. The consultant when calling the emergency number decides if your reason for wanting to attend the casualty is urgent and or serious enough and will not provide you any authorization if she/he does not think is necessary. You do not receive statements nor payment reconciliations after numerous requests.