1 reviews | Active since Nov 2016
Fed up, worst provider ever
So my daughter gets sick on a Saturday night. I called the call centre to find out where to take her. The agent on the line tells me to google live doctors and take her there as she werent in an accident. The next day i take her to the doctor and had to pay R370, I've called the next day, get send a claim form. Bare in mind this was 2 months ago. Up until today i havent receive a cent back. This month they quick to send email to say thwy increasing, for what? For the **** service they provide. When i was with affinity i never had this problem. I wont refer anyone to go with this med scheme, bare in mind I declined my work med aid cause the benifits on this scheme was so convincing, just to realise they quick to take your money but can't deliver a service
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you shortly to assist you further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you shortly to assist you further.
Regards
Talksure team
As discussed with you by phone, we have been in contact with the claims department Unity Health regarding your complaint. They have confirmed that a refund request form had been sent to you for your completion however the completed form was not received in order for the claim to be assessed.
May you kindly forward the relevant information to Unity Health soonest in order for your claim to be assessed. Please note that failure to provide all applicable information will cause undue delay in the processing thereof.
Regards
Talksure team
As discussed with you by phone, we have been in contact with the claims department Unity Health regarding your complaint. They have confirmed that a refund request form had been sent to you for your completion however the completed form was not received in order for the claim to be assessed.
May you kindly forward the relevant information to Unity Health soonest in order for your claim to be assessed. Please note that failure to provide all applicable information will cause undue delay in the processing thereof.
Regards
Talksure team