Fed up

If there was a minus 10 that would've fit this rating. So after 3 debit orders and 2 times having to send a document the doctor had to filled out i still get emails telling me they comunicating with admin at the doctors surgery. I work in a call center and this is very poor service delivery. No1, why did you send me the form for doctor to approve being added to the network if you are comunicating with the admin lady? No2 I've send the form on the 9th of May, when i called 2 people advised that they've received the form. No3, I had to resend it on 27th June. No4, Im so sick with flu and the doctor you advised is in the rural arrears. I'll probably need the army to escort me. No5, becaused I've been messed around, I still have proof of my emails I'll be reversing my debit orders on Tuesday and join a other med scheme. No 5 who will be reinbursing me for having to send those documents and replying to get this sorted? With the three debit orders it looks like you happy to take my money but cant deliver a service. I just had enough of waiting since the 12th April, you people are the worst. I will never recommend anyone to join. I still dont know what hospital to go incase of emergency. I just give up as you waisting my time and money.