Extremely poor service by Elixi Health

On the 30 November i was sick with the flu. i decided that morning that i needed to go to the doctor. It was the first time i was going to use my policy with Elixi Health. At 9 i called the contact center to find out which doctors i could use in my area. After waiting for half an hour i received an email with a list of 2 doctors. Which was not even close to the area that i live. I called back this time they transferred me directly to the service provider. Again someone said they will email me a list of doctors in my area. i waited for another half an hour and no email came through. Again i called this time i was angry. I was sick and not in the mood to keep phoning these people just to get a name of a doctor. Eventually i got hold of someone and i made them give me the names of the doctors over the phone. I choose the closest doctor to me and gave the Doctors rooms a call. The doctor said that they are not accepting any new patients on Elixi health. So now i was furious i had to call Elixi health again. I called and explained what the doctor said. They said they will get back to me. I waited for over an hour before someone got back to me and said i should call the Doctor now they were waiting for my call. I called the doctor they said i should come over now as the doctor was leaving for lunch. I rushed over to the doctor filled out all the forms and waited. When the doctor eventually got to me they refused to give me a consult. The doctor personally asked me to leave as she refuses to deal with elixi health. As she has been trying to get payment from them from the beginning of the year. I was so embarrassed. I again had to call Elixi health. They said they will call the doctor now to clear up the confusion. Now im sitting in the waiting room so embarrassed for about 15 to 20 Minutes. not getting any feedback. i then call Elixi health again. Ask them whats happening they saying they trying to get hold of the doctor which is a lie because i am sitting right there and there is no phone calls coming through to the doctor. Eventually i pass my cellphone to the doctor. After a long phone call the doctor said she is sorry but she will not see me. Unless i was willing to pay cash. Again i call Elixi health and ask if that is fine. If i pay cash will they reimburse me. Again i get the run around. The lady said that she is waiting for her manager and her manager was in a meeting. So now i am sitting in the doctor surgery looking like an idiot waiting for an answer. Eventually i get an answer that they will only pay half of what i paid. I had no choice but to just consult the doctor out of my own pocket. As it was already passed 2 in the afternoon and i was feeling worst. With all this calling around i spent about R150 in airtime and R500 in doctors consultation fee. When i should have paid nothing in the first place. On Monday when i got back to work i completed the refund form and emailed it to them thinking i could get at least half my money spent back. Another shocker now they want a letter from the bank to confirm my account number. They are taking there premiums out of that account it should be proof enough. They have wasted enough of my time now they want me to go sit at a bank and get a letter. THIS IS RIDICULOUS. I requested that the manager give me a call they called once and i missed the call. They never bother to call me back. Please call me back on monday 18 December after 9