Extremely disgruntled

I joined Talksure SA's Elixi Black Medical Insurance policy on 01 November 2019, along with my family. I was looking forward to using their services and was willing to be on the waiting period of 3 months. At the time I was using ABSA bank, and the debit order went off fine.

I have since joined Discovery bank and do not use ABSA bank anymore, and have been arranging for all my debit orders to go off of my new bank account. I emailed Talksure SA on 14 November informing them of my change in banking details, I had to email again 6 days later as I had not heard from them. A consultant called me today, and informed me that they do not support Discovery bank and that the only alternative I had was to open another bank account with another bank purely so that I could deposit money into the bank account in time for the debit order to go off.

I was, furthermore, informed that there was no other method of payment that Talksure SA uses and that I cannot pay the money into the account. The consultant, then, informed me that if I was not willing to open another bank account they would have to cancel my contract, and not refund me!! Nothing of this sort was stipulated in the contract.

I am now left stranded, having to find a new health insurance and a couple of thousands poorer!

Had I known then what I do now, I would have NEVER signed a contract with Talksure SA!!