Empty promises and lack of information to make a sale. At risk of a life?

I took out a policy for Unity Health (Elixi health) product they sold to me as a Primary & Hospital care. The sales person sold it like a medical aid and should I ever need to transfer my Chronic. medication that there would be no problems and no waiting period(as it is for Epilepsy).

Unfortunately I had to transfer my medication in October 2018 due unforeseen circumstances and have been battling ever since to have it fixed( I had to wait 12 months before i could qualify). They have acknowledged that they made the mistake. After the sales person tried to cover up his mistake by trying to get me to cancel my product and to take a refund. One of his colleagues took over to assist. After many more phone calls and emails. Talksure said they have done all that they can and it is now "my problem" to resolve further with Unity health.

This was even worse. First Unity health had no idea what was going on and after many more phone calls and emails they eventually told me to go to a doctor to which I did immediately. This was in Dec 2018 now in February 2019 I still had no communication from them and the doctors room phoned me twice to ask if I had feedback. At least they cared.

It is easy to sell a person a product but to give them service means nothing these days. They have cost me well over a R1500 and it has been confirmed that it will not be refunded by the Unity Health as they are not at fault of this transaction.

How may else are struggling with this type of problems? Where things like this could cost lives. I was diagnosed with epilepsy that manifest in migraines at least. What would have happened if it was in a worst condition and I did not have the extra funds to pay for the medication?

Again today when I phoned to ask assistance I was reminded that they do not work with the medical side. But miss Naidoo said she will see if she can assist me in getting this resolved. Hopefully now after months of mails and phone calls all this will go away. But it has not made up for the funds that had to spend to get this mess sorted out by a sales person that just wanted a sale and a company that did not take more interest in the client assistance from the start. I must how ever thank O'Neil for his assistance in the beginning and know if his hands wasn't tide behind his back he would have done more to assist me.