1 reviews | Active since Aug 2018
Elixi Heath I want my money back
Elixi health team or talk sure. I want my money back. The money you have deducted from March until June, you promised me that within 40 days my parents will receive card and they did not.I had to call you guys several times and then you said you set temporal certificate to my dad. If I didn't call you to request for the cards you have promised to send to my parents when were going to call and clarify your delays? But on the 25 you deducting money so basically I am paying for something I don't have . Who would do that? And now that I am cancel the health policy you starting to call apologising but all along I was the one who was calling you guys. Your money was always there for your debit order to go off. I have never missed a payment. And now you calling me saying I can't get the money I have paid from March till June because I should have used the tomparal ceritificate starting from May. How ? Because my dad didn't receive the certificate. I asked you to amail it to me as I am the one who is paying but you didn't. Now you trying to shift a blame, Why can't you refund me because I have never used the money you deducted from March and June as I didn't have the cards and the certificate. I regret the day I took this policy because you are a ******** and you brought nothing but stress into my life. My parents are sick and you busy ******** me. This company promises good benefits and once you start paying they don't deliver any single thing they have promised and they don't call, I had to be the one wasting my money trying to find out what's going on, and when they respond they are not passionate about helping as they were when they were trying to convince me to take the policy . So basically what have to noticed is that this company pushes people to a point where they want to cancel the policy so that they don't refund them all the money they have been deducting . **** !!!
Dear Zuky, Thank you for reaching out to us. Kindly note the cancellation request was received from the policyholder on the 01-08-2018, we attempted on many occasion to contact the policyholder however to no avail, the policy was effectively cancelled on the 03-08-2018. We acknowledge that you had requested cancellation on the 25-07-2018 as per the PM you had sent on our Facebook page, we however did advise you that the request would need to be provided by the policyholder itself being your dad. We have confirmation that the documents inclusive of the membership certificate had been emailed to your dad on 5 separate occasions and we are happy to provide you the emails we had sent as confirmation. The cards were also posted and an email confirming the postage was provided to your dad. We confirm that your dad has been communicating with us via *** and which is the very same email address that we have been sending him the membership certificates which will allow him to access his benefits in absence of the membership card. As mentioned to you on Facebook, we will be in contact with the policyholder to discuss the matter further. Regards, TalksureSA.
Dear Zuky, Thank you for reaching out to us. Kindly note the cancellation request was received from the policyholder on the 01-08-2018, we attempted on many occasion to contact the policyholder however to no avail, the policy was effectively cancelled on the 03-08-2018. We acknowledge that you had requested cancellation on the 25-07-2018 as per the PM you had sent on our Facebook page, we however did advise you that the request would need to be provided by the policyholder itself being your dad. We have confirmation that the documents inclusive of the membership certificate had been emailed to your dad on 5 separate occasions and we are happy to provide you the emails we had sent as confirmation. The cards were also posted and an email confirming the postage was provided to your dad. We confirm that your dad has been communicating with us via *** and which is the very same email address that we have been sending him the membership certificates which will allow him to access his benefits in absence of the membership card. As mentioned to you on Facebook, we will be in contact with the policyholder to discuss the matter further. Regards, TalksureSA.