NW
Noleen W
1 reviews | Active since Oct 2018
02 Oct 2019, 09:24
Elixi Health/Unityhealth
On your policy it says that you have 2 gynecologist visits and 2 scans per pregnancy. Nowhere does it state that it must be a specific code. I have now lost R 1 000 because this was not specified. And my doctor refuses to fix the code for me to claim. This insurance is a joke. They tell you no you can go to any gynecologist you must pay them and then we pay you back. What a load of bull. Where am I going to get my money back from now??? This is really bad and false advertising from them.
Helpful (0)
Replies (3)0
Replies (3)
Talksure Sa's replyOfficial
02 Oct 2019, 11:00Dear Noleen
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Talksure Sa's reply02 Oct 2019, 11:00
Official
Dear Noleen
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Talksure team
Talksure Sa's replyOfficial
04 Oct 2019, 14:33Dear Noleen,
Thank you for allowing us the opportunity investigate the matter.
As per our discussion with you by phone, it appears that the attending practitioner had in error noted the incorrect tariff code on your bill and it does not relate to the services rendered to you. You have agreed to refer back to the practitioner and request for them to provide a revised bill inclusive of the correct tariff code for the services provided. We await your submission of the revised bill so that we can assist you further.
Regards
Talksure team
Thank you for allowing us the opportunity investigate the matter.
As per our discussion with you by phone, it appears that the attending practitioner had in error noted the incorrect tariff code on your bill and it does not relate to the services rendered to you. You have agreed to refer back to the practitioner and request for them to provide a revised bill inclusive of the correct tariff code for the services provided. We await your submission of the revised bill so that we can assist you further.
Regards
Talksure team
Talksure Sa's reply04 Oct 2019, 14:33
Official
Dear Noleen,
Thank you for allowing us the opportunity investigate the matter.
As per our discussion with you by phone, it appears that the attending practitioner had in error noted the incorrect tariff code on your bill and it does not relate to the services rendered to you. You have agreed to refer back to the practitioner and request for them to provide a revised bill inclusive of the correct tariff code for the services provided. We await your submission of the revised bill so that we can assist you further.
Regards
Talksure team
Thank you for allowing us the opportunity investigate the matter.
As per our discussion with you by phone, it appears that the attending practitioner had in error noted the incorrect tariff code on your bill and it does not relate to the services rendered to you. You have agreed to refer back to the practitioner and request for them to provide a revised bill inclusive of the correct tariff code for the services provided. We await your submission of the revised bill so that we can assist you further.
Regards
Talksure team
NW
Noleen W's updateReviewer Update
29 Oct 2019, 09:25And now to further elaborate on this. Rivash phoned me and was the greatest of help. He said that I must get the invoice sorted out by the doctor and then redo my claim and phone him. Now I phoned on Thursday last week and spoke to an Indian lady whose name escapes me now and left a message for Rivash to phone me. It is now Tuesday and still no phone call... I am really not happy with the type of service I am getting. ????
NW
Noleen W's update29 Oct 2019, 09:25
Reviewer Update
And now to further elaborate on this. Rivash phoned me and was the greatest of help. He said that I must get the invoice sorted out by the doctor and then redo my claim and phone him. Now I phoned on Thursday last week and spoke to an Indian lady whose name escapes me now and left a message for Rivash to phone me. It is now Tuesday and still no phone call... I am really not happy with the type of service I am getting. ????