1 reviews | Active since Jul 2016
Elixi Health Not covering Accidents as you need a SPECIALIST in a case of accident
When they phoned me everything seemed really good so i have signed up to the service. ive being paying it since Feb and last month ive accidentally slipped and broke my big toe which caused me to go to a GP to check up on it and they sended me to a Specialist to look further into the situation as it can cause infection, when i came to the specialist they phoned Elixi Health and they said the cover does not cover specialists but on the brochure and all over it say it does cover Out-Patient Casualty Treatment for Accidents so now im sitting with a broken toe most probably getting infection and when i went back to the GP they prescribed me with medicine for the toe pain and infection when i went to a clinic they said the medicine on the prescription are not covered???? that is really pathetic i expected to get better service as ive took the biggest package they have to offer that so CALLED COVERED everything thou it does not cover. so now i want to know what do i stand for as this cover im paying does not cover specialists must i go to a state hospital and wait the whole day just to be looked at or do they have certain specialists that they cover and what medicine are they covering....
Dear Johannes, Thank you for reaching out to us. We are sorry to hear of your experience and your concerns raised have been forwarded to our client services team who will be in contact with you to discuss the matter further. Regards, TalksureSA.
Dear Johannes, Thank you for reaching out to us. We are sorry to hear of your experience and your concerns raised have been forwarded to our client services team who will be in contact with you to discuss the matter further. Regards, TalksureSA.
Dear Johannes, Thank you for discussing your query with us. As mentioned, You are covered for Out-Patient Casualty Treatment for Accidents, this is where treatment is received in the Casualty unit of a Hospital and where treatment received is due to an Accident. This is also further explained on the brochure and policy wording. We have contacted the Claims Case manager whom will be assisting you further with the matter and as advised, you would need to visit your nearest Life hospital and go to the Casualty unit for assistance. Should you require any further assistance, feel free to email us at *** or call on ***(Mon - Fri: 8am -5pm). Remember, in the case of an emergency or accident, you may contact ER24 on ***for assistance. Once again Mr Johannes, we sincerely apologize for the experience which you've had and we trust that your concerns have been addressed. Regards, TalksureSA.
Dear Johannes, Thank you for discussing your query with us. As mentioned, You are covered for Out-Patient Casualty Treatment for Accidents, this is where treatment is received in the Casualty unit of a Hospital and where treatment received is due to an Accident. This is also further explained on the brochure and policy wording. We have contacted the Claims Case manager whom will be assisting you further with the matter and as advised, you would need to visit your nearest Life hospital and go to the Casualty unit for assistance. Should you require any further assistance, feel free to email us at *** or call on ***(Mon - Fri: 8am -5pm). Remember, in the case of an emergency or accident, you may contact ER24 on ***for assistance. Once again Mr Johannes, we sincerely apologize for the experience which you've had and we trust that your concerns have been addressed. Regards, TalksureSA.