SS
Steven S
1 reviews | Active since Feb 2015
07 Jan 2019, 14:36
ELIXI HEALTH GOLD IS JUNK
I am an Elixi Health Gold Customer. I took out a policy in early 2018 as the level of cover appeared comprehensive and the premiums reasonable. However the policy is junk. I am see my Elixi Health approved Dr as much as I want but cannot receive any kind of “ Planned Proceedure” this includes most all investigations and a large number of blood tests. I am currently being investigated for a Thyroid Mass and since I have had cancer in the past it obviously needs in depth investigations. Thus far Elixi Health Gold has not covered any. I have had to pay for the investigations myself and I have been going to my Local Public Health Hospital instead. My message is DONT BOTHER WITH ELIXI HEALTH AS THEY WONT BE THERE FOR YOU IF YOU ARE SICK go to another provider
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Replies (3)0
Replies (3)
Talksure Sa's replyOfficial
08 Jan 2019, 07:21Dear Steven
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you in due course to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you in due course to discuss the matter further.
Regards
Talksure team
Talksure Sa's reply08 Jan 2019, 07:21
Official
Dear Steven
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you in due course to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you in due course to discuss the matter further.
Regards
Talksure team
Talksure Sa's replyOfficial
09 Jan 2019, 10:24Dear Steven
Kindly note we have attempted to contact you on multiple occasions however to no avail. We have also sent you an email advising same. We will continue attempting to make contact with you during the course of today.
You may also contact us on ***from Monday to Fridays between 8:00 - 17:00 should you wish to discuss the matter further.
Regards
Talksure team
Kindly note we have attempted to contact you on multiple occasions however to no avail. We have also sent you an email advising same. We will continue attempting to make contact with you during the course of today.
You may also contact us on ***from Monday to Fridays between 8:00 - 17:00 should you wish to discuss the matter further.
Regards
Talksure team
Talksure Sa's reply09 Jan 2019, 10:24
Official
Dear Steven
Kindly note we have attempted to contact you on multiple occasions however to no avail. We have also sent you an email advising same. We will continue attempting to make contact with you during the course of today.
You may also contact us on ***from Monday to Fridays between 8:00 - 17:00 should you wish to discuss the matter further.
Regards
Talksure team
Kindly note we have attempted to contact you on multiple occasions however to no avail. We have also sent you an email advising same. We will continue attempting to make contact with you during the course of today.
You may also contact us on ***from Monday to Fridays between 8:00 - 17:00 should you wish to discuss the matter further.
Regards
Talksure team
Talksure Sa's replyOfficial
11 Jan 2019, 09:08Dear Steven
Kindly note we have attempted to contact you however to no avail. We have sent you emails in this regard advising same.
Due to us being unable to contact you and confirm your membership with us, we are unable to provide detailed feedback relevant to your policy. We however would like to refer you to the policy documentation that would have been sent to you and which outlines your benefits which you have. Please read through your documentation and fami****ize yourself with the benefits and applicable terms and conditions to ensure that cover is as you require and meets your expectations.
We are confident in stating that we are an organization that embraces the principles of TCF and ensures that this is demonstrated in all areas; on that note, you may contact us on ***from Monday to Friday between 8:00 - 17:00 should you wish to discuss the matter further or require clarity on the benefits which you have.
Regards
Talksure team
Kindly note we have attempted to contact you however to no avail. We have sent you emails in this regard advising same.
Due to us being unable to contact you and confirm your membership with us, we are unable to provide detailed feedback relevant to your policy. We however would like to refer you to the policy documentation that would have been sent to you and which outlines your benefits which you have. Please read through your documentation and fami****ize yourself with the benefits and applicable terms and conditions to ensure that cover is as you require and meets your expectations.
We are confident in stating that we are an organization that embraces the principles of TCF and ensures that this is demonstrated in all areas; on that note, you may contact us on ***from Monday to Friday between 8:00 - 17:00 should you wish to discuss the matter further or require clarity on the benefits which you have.
Regards
Talksure team
Talksure Sa's reply11 Jan 2019, 09:08
Official
Dear Steven
Kindly note we have attempted to contact you however to no avail. We have sent you emails in this regard advising same.
Due to us being unable to contact you and confirm your membership with us, we are unable to provide detailed feedback relevant to your policy. We however would like to refer you to the policy documentation that would have been sent to you and which outlines your benefits which you have. Please read through your documentation and fami****ize yourself with the benefits and applicable terms and conditions to ensure that cover is as you require and meets your expectations.
We are confident in stating that we are an organization that embraces the principles of TCF and ensures that this is demonstrated in all areas; on that note, you may contact us on ***from Monday to Friday between 8:00 - 17:00 should you wish to discuss the matter further or require clarity on the benefits which you have.
Regards
Talksure team
Kindly note we have attempted to contact you however to no avail. We have sent you emails in this regard advising same.
Due to us being unable to contact you and confirm your membership with us, we are unable to provide detailed feedback relevant to your policy. We however would like to refer you to the policy documentation that would have been sent to you and which outlines your benefits which you have. Please read through your documentation and fami****ize yourself with the benefits and applicable terms and conditions to ensure that cover is as you require and meets your expectations.
We are confident in stating that we are an organization that embraces the principles of TCF and ensures that this is demonstrated in all areas; on that note, you may contact us on ***from Monday to Friday between 8:00 - 17:00 should you wish to discuss the matter further or require clarity on the benefits which you have.
Regards
Talksure team