NW
Normalita W

1 reviews | Active since Nov 2016

05 Jun 2018, 14:26

Elixi health

So after sending my documents for my doctor to be added a month ago im still waiting on a response. Ive tried calling the number and the line just disconnected. The process was to add your doctor to the network and my doctor tor agreed. Also ive app**** mid April and first payment was taken in april, so three payments will be taken before i can benifit from the scheme. 60 days became 75 days. So im confuse as to whats happening. Im only available between 14:00-15:00 to answer calls. Normally its 2 payments but mine just became 3 as the next payment will be end of june. Can someone come back to me with answers please

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Replies (2)
Talksure Sa
Talksure Sa's reply06 Jun 2018, 14:06
Official

Dear Normalita, Thank you for reaching out to us. A qualified advisor from client services team will be in contact with you shortly and will gladly assist you with clarity on the above. Regards, TalksureSA.

Talksure Sa
Talksure Sa's reply08 Jun 2018, 07:45
Official

Dear Normalita, Kindly note we have been attempting to contact you with feedback regarding your queries however to no avail. We have also sent you a text message in this regard. We will contact you again during the course of today. Regards, TalksureSA.