DW
Debby W
1 reviews | Active since Sept 2012
21 May 2020, 10:47
Elixi GAP cover not worth your money
Elixi GAP cover is not worth having. I needed cover for the Gap between what the Medical Aid pays and the total cost of hospitilisation and medical treatment, doctors, physios etc. When I put in a claim, I was advised that they only covered surgery and also if the Medical Aid excluded the item from benefit GAP also would not cover it. Why have it? I believe they are not being honest when selling policies. I urge everyone who has a Policy to check to see what they are covered for.
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Replies (2)0
Replies (2)
Talksure Sa's replyOfficial
21 May 2020, 11:07Dear Debbie,
Thank you for reaching out to us.
Your query has been forwarded to our customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
TalksureSA team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
TalksureSA team
Talksure Sa's reply21 May 2020, 11:07
Official
Dear Debbie,
Thank you for reaching out to us.
Your query has been forwarded to our customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
TalksureSA team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team and they will be in contact with you shortly to discuss the matter further.
Regards
TalksureSA team
Talksure Sa's replyOfficial
25 May 2020, 09:56Dear Debbie,
Thank you for taking the time in discussing the matter with us and we acknowledge your recent post on Hello Peter of the positive experience that you have had with our customer support member.
We note that Gap cover is a Short-term insurance policy, being an insurance policy it is always subjected to terms and conditions.
When taking out a policy with us, all relevant documentation is sent via email regarding your policy. It is important to take note of each section, its cover, limitations and waiting periods to ensure you fully understand the unique cover of each section. Our policy wording is generic and must be read in conjunction with your schedule as not all cover may be applicable to the plan or option that you have selected.
Our customer support team member will continue to be in touch with you to ensure that you receive the service that you deserve.
Regards
TalksureSA team
Thank you for taking the time in discussing the matter with us and we acknowledge your recent post on Hello Peter of the positive experience that you have had with our customer support member.
We note that Gap cover is a Short-term insurance policy, being an insurance policy it is always subjected to terms and conditions.
When taking out a policy with us, all relevant documentation is sent via email regarding your policy. It is important to take note of each section, its cover, limitations and waiting periods to ensure you fully understand the unique cover of each section. Our policy wording is generic and must be read in conjunction with your schedule as not all cover may be applicable to the plan or option that you have selected.
Our customer support team member will continue to be in touch with you to ensure that you receive the service that you deserve.
Regards
TalksureSA team
Talksure Sa's reply25 May 2020, 09:56
Official
Dear Debbie,
Thank you for taking the time in discussing the matter with us and we acknowledge your recent post on Hello Peter of the positive experience that you have had with our customer support member.
We note that Gap cover is a Short-term insurance policy, being an insurance policy it is always subjected to terms and conditions.
When taking out a policy with us, all relevant documentation is sent via email regarding your policy. It is important to take note of each section, its cover, limitations and waiting periods to ensure you fully understand the unique cover of each section. Our policy wording is generic and must be read in conjunction with your schedule as not all cover may be applicable to the plan or option that you have selected.
Our customer support team member will continue to be in touch with you to ensure that you receive the service that you deserve.
Regards
TalksureSA team
Thank you for taking the time in discussing the matter with us and we acknowledge your recent post on Hello Peter of the positive experience that you have had with our customer support member.
We note that Gap cover is a Short-term insurance policy, being an insurance policy it is always subjected to terms and conditions.
When taking out a policy with us, all relevant documentation is sent via email regarding your policy. It is important to take note of each section, its cover, limitations and waiting periods to ensure you fully understand the unique cover of each section. Our policy wording is generic and must be read in conjunction with your schedule as not all cover may be applicable to the plan or option that you have selected.
Our customer support team member will continue to be in touch with you to ensure that you receive the service that you deserve.
Regards
TalksureSA team