JW
Jannie W
1 reviews | Active since Sept 2019
09 Dec 2021, 10:57
DONT APPLY FOR A ELIXI HEALTH POLICY MONEY IS GOOD BUT SERVICE NONE
Good morning all,
Its actually with sadness and frustration that i once again have to come to hello peter to write a bad review of Talksure,Elixi and Unity Health after yet another stupid/easy request that i send through on 2021/12/07 that cannot be actioned quick enough after my issue in March/April 2021 where we just joined Elixi health and you guys *****ed up for 4 days in a row and it made a health condition i had actually worse and now you guys are ignoring me because of the fights we previously had ?
How many times must i email client services for assistance and be ignored because the 3 entities finds me to be a pain in your buds ? Even after including the teamleader in my emails yet still no response since Tuesday 2021/12/07 im starting to think that i need to cancel since there is a increase due on premuim from January 2022 i pay my monthly premuims with no issues or problems but everytime i need assistance im not being helped assisted or the communication meduims are none NOT ON ANYMORE.
After reading the latest reviews on hellopeter about elixi health im seriously thinking of cancelling my policies you guys dont take your clients needs and health seriously makes me wonder when i really need urgent and reliable help in a emergency if Elixi will have me and my wifes backs so sick of all your pathetic excuses when my premuims doesnt give any excuses or **** service the money is welcome but the service is bad.
If i dont have a reply or assisfance from.client services or a teamleader today before COB im camcelling my policy and i will stop the debit order from my bank play with me and test me we will see who will lose you guys need my money not the other way around.
Helpful (0)
Replies (6)0
Replies (6)
Talksure Sa's replyOfficial
09 Dec 2021, 14:03Dear Jannie
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Talksure Sa Team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Talksure Sa Team
Talksure Sa's reply09 Dec 2021, 14:03
Official
Dear Jannie
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Talksure Sa Team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Talksure Sa Team
JW
Jannie W's updateReviewer Update
09 Dec 2021, 14:30You guys are really unbelievable,
First you send me a sms telling me that you tried to contact me which is utter nonsense i worked in a call centre people come on the only time you update a call/ticket like that is when there was no update on a for a long time and you don't wanna speak to a upset client/user.
As i explained to the lady that i spoke to after i called you again like in March to April after i got bad service again that if you guys wanna ignore me because I'm giving you a hard time because of your bad/*********** service towards paying clients please tell me that i can reach the CEO and tell that I'm canceling my policy and what reviews the company is getting on hello Peter and i will stop the debit order on my bank account tomorrow.
Like i said you guys are not taking your clients needs and health seriously which means that when there is a emergency we might end up passing away in the process stop making up excuses and empty promises which cannot be actionedand be honest with clients so they can go somewhere else where they are appreciated and taken seriously.
First you send me a sms telling me that you tried to contact me which is utter nonsense i worked in a call centre people come on the only time you update a call/ticket like that is when there was no update on a for a long time and you don't wanna speak to a upset client/user.
As i explained to the lady that i spoke to after i called you again like in March to April after i got bad service again that if you guys wanna ignore me because I'm giving you a hard time because of your bad/*********** service towards paying clients please tell me that i can reach the CEO and tell that I'm canceling my policy and what reviews the company is getting on hello Peter and i will stop the debit order on my bank account tomorrow.
Like i said you guys are not taking your clients needs and health seriously which means that when there is a emergency we might end up passing away in the process stop making up excuses and empty promises which cannot be actionedand be honest with clients so they can go somewhere else where they are appreciated and taken seriously.
JW
Jannie W's update09 Dec 2021, 14:30
Reviewer Update
You guys are really unbelievable,
First you send me a sms telling me that you tried to contact me which is utter nonsense i worked in a call centre people come on the only time you update a call/ticket like that is when there was no update on a for a long time and you don't wanna speak to a upset client/user.
As i explained to the lady that i spoke to after i called you again like in March to April after i got bad service again that if you guys wanna ignore me because I'm giving you a hard time because of your bad/*********** service towards paying clients please tell me that i can reach the CEO and tell that I'm canceling my policy and what reviews the company is getting on hello Peter and i will stop the debit order on my bank account tomorrow.
Like i said you guys are not taking your clients needs and health seriously which means that when there is a emergency we might end up passing away in the process stop making up excuses and empty promises which cannot be actionedand be honest with clients so they can go somewhere else where they are appreciated and taken seriously.
First you send me a sms telling me that you tried to contact me which is utter nonsense i worked in a call centre people come on the only time you update a call/ticket like that is when there was no update on a for a long time and you don't wanna speak to a upset client/user.
As i explained to the lady that i spoke to after i called you again like in March to April after i got bad service again that if you guys wanna ignore me because I'm giving you a hard time because of your bad/*********** service towards paying clients please tell me that i can reach the CEO and tell that I'm canceling my policy and what reviews the company is getting on hello Peter and i will stop the debit order on my bank account tomorrow.
Like i said you guys are not taking your clients needs and health seriously which means that when there is a emergency we might end up passing away in the process stop making up excuses and empty promises which cannot be actionedand be honest with clients so they can go somewhere else where they are appreciated and taken seriously.
Talksure Sa's replyOfficial
09 Dec 2021, 15:18Dear Jannie
Thank you for reaching out to us.
Our customer support team has been trying to contact you on the numbers provided on your policy, however the numbers are going to voicemail. Kindly provide an alternate number for further assistance.
Regards
Talksure Sa Team
Thank you for reaching out to us.
Our customer support team has been trying to contact you on the numbers provided on your policy, however the numbers are going to voicemail. Kindly provide an alternate number for further assistance.
Regards
Talksure Sa Team
Talksure Sa's reply09 Dec 2021, 15:18
Official
Dear Jannie
Thank you for reaching out to us.
Our customer support team has been trying to contact you on the numbers provided on your policy, however the numbers are going to voicemail. Kindly provide an alternate number for further assistance.
Regards
Talksure Sa Team
Thank you for reaching out to us.
Our customer support team has been trying to contact you on the numbers provided on your policy, however the numbers are going to voicemail. Kindly provide an alternate number for further assistance.
Regards
Talksure Sa Team
JW
Jannie W's updateReviewer Update
09 Dec 2021, 15:27You guys are talking nonsense again.
I spoke to another lady at 14:41 PM on 2021/12/09 when i called from the number you are trying to reach me you guys have my email address as confirmed to the consultant i spoke to so if you can't reach me please email me my information i requested surely both mediums can't be faulty I'm a IT professional myself and i know that you guys are lying and testing me I'm gonna take a screenshot of my call logs and sent it to your CEO showing how you guys are lying also i get a notification when my voicemail was reached and i got none from my service provider and i can request for a report so think careful before you continue to lie any further.
I spoke to another lady at 14:41 PM on 2021/12/09 when i called from the number you are trying to reach me you guys have my email address as confirmed to the consultant i spoke to so if you can't reach me please email me my information i requested surely both mediums can't be faulty I'm a IT professional myself and i know that you guys are lying and testing me I'm gonna take a screenshot of my call logs and sent it to your CEO showing how you guys are lying also i get a notification when my voicemail was reached and i got none from my service provider and i can request for a report so think careful before you continue to lie any further.
JW
Jannie W's update09 Dec 2021, 15:27
Reviewer Update
You guys are talking nonsense again.
I spoke to another lady at 14:41 PM on 2021/12/09 when i called from the number you are trying to reach me you guys have my email address as confirmed to the consultant i spoke to so if you can't reach me please email me my information i requested surely both mediums can't be faulty I'm a IT professional myself and i know that you guys are lying and testing me I'm gonna take a screenshot of my call logs and sent it to your CEO showing how you guys are lying also i get a notification when my voicemail was reached and i got none from my service provider and i can request for a report so think careful before you continue to lie any further.
I spoke to another lady at 14:41 PM on 2021/12/09 when i called from the number you are trying to reach me you guys have my email address as confirmed to the consultant i spoke to so if you can't reach me please email me my information i requested surely both mediums can't be faulty I'm a IT professional myself and i know that you guys are lying and testing me I'm gonna take a screenshot of my call logs and sent it to your CEO showing how you guys are lying also i get a notification when my voicemail was reached and i got none from my service provider and i can request for a report so think careful before you continue to lie any further.
JW
Jannie W's updateReviewer Update
09 Dec 2021, 16:14Hi Talksure,
I would like to apoligize it seems like the issue with calls was on my side dont understand why your number is listed as spam and being blocked by truecaller and samsung spam caller however it is corrected on my side now and a consultant did get through to me.
However i still think that this request shouldve been handled quicker before i had to get frustrated and use a ugly side of me.
I would like to apoligize it seems like the issue with calls was on my side dont understand why your number is listed as spam and being blocked by truecaller and samsung spam caller however it is corrected on my side now and a consultant did get through to me.
However i still think that this request shouldve been handled quicker before i had to get frustrated and use a ugly side of me.
JW
Jannie W's update09 Dec 2021, 16:14
Reviewer Update
Hi Talksure,
I would like to apoligize it seems like the issue with calls was on my side dont understand why your number is listed as spam and being blocked by truecaller and samsung spam caller however it is corrected on my side now and a consultant did get through to me.
However i still think that this request shouldve been handled quicker before i had to get frustrated and use a ugly side of me.
I would like to apoligize it seems like the issue with calls was on my side dont understand why your number is listed as spam and being blocked by truecaller and samsung spam caller however it is corrected on my side now and a consultant did get through to me.
However i still think that this request shouldve been handled quicker before i had to get frustrated and use a ugly side of me.
Talksure Sa's replyOfficial
09 Dec 2021, 16:30Dear Jannie
Thank you for reaching out and allowing us the opportunity to assist with your query.
Our customer support team has made contact with you and assisted with explanation of the Optometry, Chronic and Pathology benefits. We have emailed you the list of the pathology codes covered by this plan.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00.
Regards
Talksure Sa Team
Talksure Sa's reply09 Dec 2021, 16:30
Official
Dear Jannie
Thank you for reaching out and allowing us the opportunity to assist with your query.
Our customer support team has made contact with you and assisted with explanation of the Optometry, Chronic and Pathology benefits. We have emailed you the list of the pathology codes covered by this plan.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00.
Regards
Talksure Sa Team