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Sheryl T

1 reviews | Active since Nov 2022

03 Nov 2022, 16:06

DO NOT USE ELIXI

We joined Elixi in June 2022, to date despite 14 phone calls from myself, and 1 return call from talksure, many promises, the only service that has been provided is, 2 months of debit orders. Empty promises.

We have written to Talksure 7th October requesting immediate cancellation of policy, letter can be provided. Only response was a double debit order on the 22nd, October which did not go through.

We have just recieved an email where the service provided has again been changed. No acknowledgement of any calls or emails sent to them.

When phoning there are never managers available and the CEO does not exist.

They are now advertising on Facebook for clients but no mention of Elixi until you get a return call.

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Replies (1)
Talksure Sa
Talksure Sa's reply04 Nov 2022, 10:40
Official
Dear Sheryl

Thank you for reaching out to us.

We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.

RegardsTalksure Sa team 

Best regards,