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Mmamokintlana M
1 reviews | Active since Oct 2019
16 Oct 2019, 15:22
Disappointed and Elixi Health
On Friday I when to the doctor they wanted to do the tests they called Elixi health only to find out that they don't cover for any of tests that they did so I had to pay which is I was taking a medical aid to cover my medical condition. Everyday I get a new information about covers and waiting period . I want to cancel this medical aid because they just taking my money every month but I don't benefit on it .
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Replies (2)
Talksure Sa's replyOfficial
17 Oct 2019, 08:13Dear Mmamokintlana
Thank you for reaching out to us.
We are sad to hear that you feel this way.
Kindly note that Elixi Health is Health insurance and not a Medical Aid. This is also mentioned to you during your application with us and on the policy wording provided to you.
Being a medical insurance, our benefits are stated with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding benefit utilization. We have requested for our customer support team to contact you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear that you feel this way.
Kindly note that Elixi Health is Health insurance and not a Medical Aid. This is also mentioned to you during your application with us and on the policy wording provided to you.
Being a medical insurance, our benefits are stated with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding benefit utilization. We have requested for our customer support team to contact you shortly to discuss the matter further.
Regards
Talksure team
Talksure Sa's reply17 Oct 2019, 08:13
Official
Dear Mmamokintlana
Thank you for reaching out to us.
We are sad to hear that you feel this way.
Kindly note that Elixi Health is Health insurance and not a Medical Aid. This is also mentioned to you during your application with us and on the policy wording provided to you.
Being a medical insurance, our benefits are stated with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding benefit utilization. We have requested for our customer support team to contact you shortly to discuss the matter further.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear that you feel this way.
Kindly note that Elixi Health is Health insurance and not a Medical Aid. This is also mentioned to you during your application with us and on the policy wording provided to you.
Being a medical insurance, our benefits are stated with specific insured amounts. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding benefit utilization. We have requested for our customer support team to contact you shortly to discuss the matter further.
Regards
Talksure team
Talksure Sa's replyOfficial
18 Oct 2019, 09:06Dear Mmamokintlana
Thank you for discussing the matter with us.
We have assisted you in providing a sound explanation of your cover benefits and how you can about utilizing them. We trust that this has provided you with a better understanding and thus improve your experience with us.
We also urge you to fami****ize yourself with the policy documents provided to you and should you require further assistance in the future, you are always welcome to contact our customer support team.
Regards
Talksure team
Thank you for discussing the matter with us.
We have assisted you in providing a sound explanation of your cover benefits and how you can about utilizing them. We trust that this has provided you with a better understanding and thus improve your experience with us.
We also urge you to fami****ize yourself with the policy documents provided to you and should you require further assistance in the future, you are always welcome to contact our customer support team.
Regards
Talksure team
Talksure Sa's reply18 Oct 2019, 09:06
Official
Dear Mmamokintlana
Thank you for discussing the matter with us.
We have assisted you in providing a sound explanation of your cover benefits and how you can about utilizing them. We trust that this has provided you with a better understanding and thus improve your experience with us.
We also urge you to fami****ize yourself with the policy documents provided to you and should you require further assistance in the future, you are always welcome to contact our customer support team.
Regards
Talksure team
Thank you for discussing the matter with us.
We have assisted you in providing a sound explanation of your cover benefits and how you can about utilizing them. We trust that this has provided you with a better understanding and thus improve your experience with us.
We also urge you to fami****ize yourself with the policy documents provided to you and should you require further assistance in the future, you are always welcome to contact our customer support team.
Regards
Talksure team